Sr Field Service Manager

Honeywell; Virginia (MN); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) match

Paid Time Off

Educational Assistance

Job summary

Honeywell is seeking a Field Service Lead in Virginia, MN, to develop and implement strategies that optimize field service operations. This role focuses on customer satisfaction and involves managing a national portfolio. The ideal candidate possesses a strong leadership background and a deep understanding of engineering principles, with at least 5 years in field service management.

The Field Service Lead will be responsible for driving process improvements while establishing strong relationships with stakeholders. A comprehensive benefits package accompanies the competitive salary, including medical, dental, and 401(k) matching.

Qualifications

• 5+ years of experience in a leadership role within field service management.
• Strong technical knowledge and understanding of engineering principles.
• Customer-focused mindset.

Responsibilities

• Lead and manage the Field Service team for effective service delivery.
• Manage P&L for a national portfolio.
• Develop strategies to optimize field service operations.

Skills

Leadership in field service management

Technical knowledge of engineering principles

Customer-focused mindset

Process improvement

Problem-solving abilities

Project management

Workforce management across locations

Education

Bachelor's degree in Engineering or a related field

Master's degree preferred

Job description

Job Description

As the Field Service Lead, you will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. You will report directly to the General Manager and work out of our home site on a Hybrid work schedule. In this role, you will impact customer satisfaction, business growth, and the success of our field service operations by providing leadership and strategic decision‑making.

Key Responsibilities

• Lead and manage the Field Service team to ensure efficient and effective service delivery
• Manage the P&L for a national portfolio
• Develop and implement site specific processes within the Honeywell framework for all business objectives
• Develop and implement strategies to optimize field service operations and improve customer satisfaction
• Provide technical guidance and support to field service technicians
• Collaborate with cross-functional teams to drive continuous improvement initiatives
• Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams
• Monitor and analyze field service performance metrics to identify areas for improvement
• Ensure compliance with company policies, procedures, and regulatory requirements

Qualifications

• Minimum of 5 years of experience in a leadership role within field service management
• Strong technical knowledge and understanding of engineering principles
• Customer‑focused mindset
• Experience in driving process improvements and implementing best practices
• Strong problem‑solving and decision‑making abilities
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience managing a diverse workforce across multiple locations

We Value

• Bachelor's degree in Engineering or a related field; Master's degree preferred
• Strong leadership and team management skills
• Ability to drive change and innovation
• Results‑oriented approach
• Strong business acumen
• Capability to mature and scale a new business, owning both strategy and execution
• Ability to work in a matrixed organization, owning deliverables across multiple departments

Benefits Of Working For Honeywell

In addition to a competitive salary, leading‑edge work, and developing solutions side‑by‑side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer‑subsidized Medical, Dental, Vision, and Life Insurance; Short‑Term and Long‑Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

Honeywell is an equal‑opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.