Lead Field Service Technician

Honeywell Technologies; Milwaukee (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Honeywell Technologies is seeking a Lead Field Service Technician to oversee field service activities at customer sites in Milwaukee, WI, on-site. You will lead installation, maintenance, and repair actions, while guiding junior technicians and ensuring compliance with safety and quality standards.

The role emphasizes delivering high-quality service, collaborating with internal teams, and reporting on performance metrics to drive operational excellence in Honeywell’s field service operations.

Qualifications

• NICET 1/2 Certification is required.
• 6 years of programming experience using Verifier or similar software.
• 6 years of experience in field service or technical support roles.
• 6 years of troubleshooting and resolving complex technical issues.
• 6 years of experience using diagnostic tools and service management software.

Responsibilities

• Lead and perform complex field service tasks including installation, maintenance, and repair of Honeywell products and systems.
• Provide technical guidance and mentorship to junior field service technicians to enhance team performance and skills.
• Ensure compliance with company policies, safety regulations, and quality standards during all field service activities.
• Collaborate with internal teams and customers to resolve technical issues and improve service delivery.
• Document service activities accurately and report on service performance metrics.

Skills

Leadership experience

Troubleshooting

Mentorship

Customer focus

Education

Associate’s or Bachelor’s degree in Engineering

Tools

Verifier software

Job description

Job Description

As a Lead Field Service Technician here at Honeywell, you will take a hands-on role in leading field service activities, ensuring the timely and effective maintenance and repair of our products at customer sites. You will provide technical expertise and guidance to junior technicians while ensuring compliance with safety and quality standards.

As a Lead Field Service Technician here at Honeywell, you will take a hands-on role in leading field service activities, ensuring the timely and effective maintenance and repair of our products at customer sites. You will provide technical expertise and guidance to junior technicians while ensuring compliance with safety and quality standards.

You will report directly to our Field Service Manager and you’ll work out of our Milwaukee, WI location on an On-site work schedule.

In this role, you will impact customer satisfaction by delivering high-quality service and support, contributing to operational excellence and the overall success of Honeywell’s field service operations.

Responsibilities

KEY RESPONSIBILITIES

• Lead and perform complex field service tasks including installation, maintenance, and repair of Honeywell products and systems.
• Provide technical guidance and mentorship to junior field service technicians to enhance team performance and skills.
• Ensure compliance with company policies, safety regulations, and quality standards during all field service activities.
• Collaborate with internal teams and customers to resolve technical issues and improve service delivery.
• Document service activities accurately and report on service performance metrics.

Qualifications

YOU MUST HAVE

• Completion of the NICET 1 and NICET 2 Certification
• 6 years of programming experience utilizing Verifier or similar software.
• 6 years of experience in field service or technical support roles.
• 6 years of experience troubleshooting and resolving complex technical issues efficiently.
• 6 years of experience utilizing diagnostic tools and service management software to support field operations.
• Experience leading or mentoring technical teams in a field environment, ensuring high standards of service and safety compliance.

WE VALUE

• Associate’s or Bachelor’s degree in Engineering, Electronics, or related technical field.
• Experience working in industrial automation or building technologies field service.
• Ability to work independently and as part of a team in a fast-paced, customer-focused environment.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• Familiarity with safety regulations and commitment to maintaining a safe work environment.
• Experience leading or mentoring technical teams in a field environment, ensuring high standards of service and safety compliance.

About Honeywell Technologies

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

Benefits Of Working For Honeywell

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: August 12th, 2028

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.