Lead Field Service Technician

Honeywell International, Inc.; Herndon (VA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Paid time off

Educational assistance

Job summary

Honeywell is seeking a Lead Field Service Technician to lead field service activities for building automation systems, troubleshoot complex issues on-site, and mentor junior technicians to uphold service quality.

This hybrid/remote role reports to the Senior Field Service Manager and is based in Herndon, VA, offering a comprehensive benefits package and opportunities to improve system uptime and customer satisfaction across Honeywell’s Building Automation portfolio.

Qualifications

• Five years’ experience in field service roles, preferably with HVAC building automation or related systems.
• Strong technical knowledge of building control systems, sensors, and energy management technologies.
• Proficiency in troubleshooting and repairing complex electronic and mechanical systems to ensure optimal functionality.
• Experience with diagnostic tools and software used in building automation service and maintenance.

Responsibilities

• Lead and coordinate field service activities to ensure efficient and effective service delivery for building automation systems.
• Troubleshoot, diagnose, and resolve complex technical issues on-site to minimize downtime and maximize system performance. Mentor and guide junior field service technicians to develop their technical skills and improve service quality.

Skills

Field service

HVAC/building automation

Leadership

Troubleshooting

Customer focus

Education

Technical degree

Tools

Diagnostics software

Job description

As a Lead Field Service Technician here at Honeywell, you will play a critical role in providing expert technical support and service to our customers, ensuring optimal performance and reliability of Honeywell Building Automation systems. You will lead field service activities, troubleshoot complex issues, and mentor junior technicians to maintain high standards of service delivery.

You will report directly to our Senior Field Service, Manager and you will work out of our Herndon, VA location on a Hybrid/Remote work schedule.

In this role, you will impact customer satisfaction and operational efficiency by delivering timely and effective technical solutions, enhancing system uptime, and supporting the growth of Honeywell’s Building Automation business.

Key Responsibilities

• Lead and coordinate field service activities to ensure efficient and effective service delivery for building automation systems.
• Troubleshoot, diagnose, and resolve complex technical issues on-site to minimize downtime and maximize system performance. Mentor and guide junior field service technicians to develop their technical skills and improve service quality.

Benefits of Working for Honeywell

In addition to a competitive salary, leading‑edge work, and developing solutions side‑by‑side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer‑subsidized Medical, Dental, Vision, and Life Insurance; Short‑Term and Long‑Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Due to US export control laws, candidates must be U.S. citizen, lawful permanent resident, protected status under asylum/refugee, or be able to obtain export approval.

You Must Have

• Five years’ experience in field service roles, preferably with HVAC building automation or related systems.
• Strong technical knowledge of building control systems, sensors, and energy management technologies.
• Proficiency in troubleshooting and repairing complex electronic and mechanical systems to ensure optimal functionality.
• Experience with diagnostic tools and software used in building automation service and maintenance.

We Value

• Associate or bachelor’s degree in a technical field related to electronics, HVAC/Mechanical, or building automation.
• Proven leadership experience in field service or technical support roles.
• Ability to mentor and develop junior technicians and foster teamwork.
• Strong problem‑solving skills and a customer‑focused approach.
• Knowledge of safety standards and compliance in field service operations.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.