Lead Field Service Technician

Honeywell Technologies; Madison (WI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Employer subsidized Medical

Employer subsidized Dental

Employer subsidized Vision

Employer subsidized Life Insurance

Short-Term Disability

Long-Term Disability

401(k) match

Flexible Spending Accounts

Health Savings Accounts

Educational Assistance

Parental Leave

Paid Time Off

12 Paid Holidays

Job summary

Honeywell Technologies in Milwaukee, WI is seeking a Lead Field Service Technician to lead and perform complex field service tasks, including installation, maintenance, and repair of Honeywell products at customer sites. You will mentor junior technicians and ensure safety and quality standards, reporting to the Field Service Manager.

You must have NICET 1 and NICET 2 certifications and at least 6 years of field service or technical support experience, with strong diagnostic skills and

Qualifications

• NICET 1 Certification or higher is required.
• NICET 2 Certification is required.
• 6 years programming experience using Verifier or similar software.
• 6 years of field service or technical support experience.
• 6 years of experience troubleshooting and resolving complex technical issues.

Responsibilities

• Lead and perform complex field service tasks including installation, maintenance, and repair of Honeywell products and systems.
• Provide technical guidance and mentorship to junior field service technicians to enhance team performance and skills.
• Ensure compliance with company policies, safety regulations, and quality standards during all field service activities.
• Collaborate with internal teams and customers to resolve technical issues and improve service delivery.
• Document service activities accurately and report on service performance metrics.

Skills

Programming with Verifier

Field service / technical support

Troubleshooting complex issues

Diagnostic tools

Team leadership / mentoring in field

Education

NICET 1 Certification

NICET 2 Certification

Associate’s or Bachelor’s degree in Engineering/Electronics/related field

Tools

Service management software

Job description

As a Lead Field Service Technician here at Honeywell, you will take a hands‑on role in leading field service activities, ensuring the timely and effective maintenance and repair of our products at customer sites. You will provide technical expertise and guidance to junior technicians while ensuring compliance with safety and quality standards. You will report directly to our Field Service Manager and you’ll work out of our Milwaukee, WI location on an On‑site work schedule. In this role, you will impact customer satisfaction by delivering high‑quality service and support, contributing to operational excellence and the overall success of Honeywell’s field service operations.

Responsibilities

• Lead and perform complex field service tasks including installation, maintenance, and repair of Honeywell products and systems.
• Provide technical guidance and mentorship to junior field service technicians to enhance team performance and skills.
• Ensure compliance with company policies, safety regulations, and quality standards during all field service activities.
• Collaborate with internal teams and customers to resolve technical issues and improve service delivery.
• Document service activities accurately and report on service performance metrics.

Qualifications

• Completion of the NICET 1 and NICET 2 Certification
• 6 years of programming experience utilizing Verifier or similar software.
• 6 years of experience in field service or technical support roles.
• 6 years of experience troubleshooting and resolving complex technical issues efficiently.
• 6 years of experience utilizing diagnostic tools and service management software to support field operations.
• Experience leading or mentoring technical teams in a field environment, ensuring high standards of service and safety compliance.

WE VALUE

• Associate’s or Bachelor’s degree in Engineering, Electronics, or related technical field.
• Experience working in industrial automation or building technologies field service.
• Ability to work independently and as part of a team in a fast‑paced, customer‑focused environment.
• Strong problem‑solving skills and a proactive approach to identifying and resolving issues.
• Familiarity with safety regulations and commitment to maintaining a safe work environment.
• Experience leading or mentoring technical teams in a field environment, ensuring high standards of service and safety compliance.

About Honeywell Technologies

Honeywell Technologies is a global, pure‑play automation company with a legacy of innovating to help solve the world’s most mission‑critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more

The Business Unit

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy‑efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

Benefits Of Working For Honeywell

• Competitive salary
• Employer subsidized Medical
• Employer subsidized Dental
• Employer subsidized Vision
• Employer subsidized Life Insurance
• Short‑Term Disability
• Long‑Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP
• Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: August 12th, 2028

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more

About Us

Honeywell helps organizations solve the world’s most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.