Manager of Site Support

Mercy; St. Louis (MO); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Mercy is seeking a Manager of Site Support to lead a services organization, drive operational excellence, and develop teams across locations in Missouri. Hybrid role requiring on-site presence in the St. Louis metro or Cape Girardeau, with up to 25% travel.

The ideal candidate brings a Bachelor's degree and 12 years of relevant experience, strong project management, and the ability to build trusted partnerships across customers and business functions to achieve long-term success.

Qualifications

• Bachelor's degree in related field, specialized training, or equivalent work experience.
• Twelve (12) years of relevant technical or business work experience.

Responsibilities

• Lead a services organization to drive operational excellence and performance.
• Oversee strategic initiatives, manage priorities, and deliver results on time and within scope.
• Coach and develop employees, fostering accountability, collaboration, and continuous improvement.
• Build trusted partnerships with customers, teams, and business functions to achieve shared objectives.

Skills

Leadership

Project management

Stakeholder management

Change management

Education

Bachelor's degree

Job description

Find your calling at Mercy!

This role is responsible for leading a services organization by driving operational excellence, team performance, and exceptional customer outcomes. The successful candidate demonstrates strong leadership skills, fostering a culture of accountability, collaboration, and continuous improvement while effectively coaching and developing employees. They apply structured change management approaches to successfully lead organizational, process, and technology transformations, ensuring stakeholder alignment and adoption.

The role requires strong project management capabilities to oversee strategic initiatives, manage priorities, and deliver results on time and within scope. A high degree of technology affinity is essential to identify, implement, and optimize tools and digital solutions that enhance service delivery and operational efficiency.

Additionally, the manager must excel in stakeholder and relationship management, building trusted partnerships across customers, teams, and business functions to achieve shared objectives and drive long-term success.

Position Details:

Position Description:Manager of Site Support

Location: Hybrid - Must live on-site in Metropolitan St. Louis area or Cape Girardeau, MO for this position
Type: Full-Time

Up to 25% travel requirements

Site Support Locations:

• St. Louis, MO
• Cape Girardeau, MO
• Fort Smith, AR

*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.

Qualifications:

• Education: Bachelor's degree in related field, specialized training, or equivalent work experience.

• Experience: Twelve (12) years of relevant technical or business work experience.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Find us at:

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EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.