Manager of Site Support

Mercy Hospital St. Louis Critical Care Medicine Fellowship; St. Louis (MO); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Tuition support

Retirement plan

Job summary

Mercy is seeking a Manager of Site Support in the St. Louis metropolitan area. This hybrid role requires on-site presence with travel up to 25% and leadership of a services organization focused on operational excellence and customer outcomes.

The position emphasizes coaching and developing employees, driving technology-enabled transformations, and strong stakeholder relationships to achieve shared objectives and long-term success. Immigration sponsorship is not available.

Qualifications

• Experience leading a services organization or similar
• Strong project management capabilities and stakeholder coordination
• Ability to drive change and optimize tools and digital solutions

Responsibilities

• Lead a services organization to drive operational excellence and outcomes
• Oversee strategic initiatives, prioritization, and timely delivery
• Foster accountability, collaboration, and continuous improvement across teams
• Build trusted partnerships with customers, teams and business functions

Skills

Leadership

Project management

Stakeholder management

Change management

Technology affinity

Education

Bachelor's degree in related field

Job description

Find your calling at Mercy!

This role is responsible for leading a services organization by driving operational excellence, team performance, and exceptional customer outcomes. The successful candidate demonstrates strong leadership skills, fostering a culture of accountability, collaboration, and continuous improvement while effectively coaching and developing employees. They apply structured change management approaches to successfully lead organizational, process, and technology transformations, ensuring stakeholder alignment and adoption.

Job Description

This role is responsible for leading a services organization by driving operational excellence, team performance, and exceptional customer outcomes. The successful candidate demonstrates strong leadership skills, fostering a culture of accountability, collaboration, and continuous improvement while effectively coaching and developing employees. They apply structured change management approaches to successfully lead organizational, process, and technology transformations, ensuring stakeholder alignment and adoption.

The role requires strong project management capabilities to oversee strategic initiatives, manage priorities, and deliver results on time and within scope. A high degree of technology affinity is essential to identify, implement, and optimize tools and digital solutions that enhance service delivery and operational efficiency.

Additionally, the manager must excel in stakeholder and relationship management, building trusted partnerships across customers, teams, and business functions to achieve shared objectives and drive long-term success.

Position Details

Position Description:

Manager of Site Support

Location:

Hybrid - Must live on-site in Metropolitan St. Louis area or Cape Girardeau, MO for this position

Type:

Full-Time

Up to 25% travel requirements

Site Support Locations

• St. Louis, MO
• Cape Girardeau, MO
• Fort Smith, AR
• Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position.

Qualifications

• Education: Bachelor's degree in related field, specialized training, or equivalent work experience.
• Experience: Twelve (12) years of relevant technical or business work experience.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment.

Find Us At

Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers

EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.