Software Engineer

SmartRecruiters, Inc.; Santa Clara (CA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ServiceNow is looking for a Software Engineer to contribute to AI-native features and robust software development within a collaborative team. You will implement features, write tests, and participate in code reviews from design through deployment.

The role emphasizes secure coding, learning CI/CD practices, and working across responsibility areas including learning, collaboration, and customer support with guidance from senior engineers.

Qualifications

• Bachelor's degree in computer science, engineering, or related field.
• 2-5 years of professional software development experience.
• Understanding of fundamental software engineering concepts: version control, testing, debugging.
• Basic knowledge of relational databases and SQL.
• Familiarity with RESTful APIs and modern web services.
• Strong problem-solving skills and ability to learn quickly from feedback.
• Good communication skills and ability to work collaboratively with a team.
• Understanding of AI/ML concepts; hands-on experience with LLMs or AI APIs a plus.
• Prior experience or coursework with ServiceNow platform is a plus.
• Experience with Agile development methodologies is a plus.

Responsibilities

• Develop software features and components under the direction of senior engineers; take ownership of well-defined, scoped tasks.
• Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices.
• Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation.
• Work with assigned features from design through development, testing, and deployment with guidance from teammates.
• Troubleshoot and debug issues in development and staging environments; elevate complex issues to senior engineers.
• Follow secure coding practices, including responsible handling of customer data and AI safety considerations.
• Participate in code reviews and actively incorporate feedback from senior engineers.
• Learn and apply CI/CD practices; contribute to automated testing and deployment pipelines.

Skills

Strong problem-solving

Good communication

AI/ML concepts

LLMs / AI APIs

Agile development

Learn from feedback

Education

Bachelor's degree in computer science or related field

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Responsibility Area: Software Development

• Develop software features and components under the direction of senior engineers; take ownership of well-defined, scoped tasks
• Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices
• Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation
• Work with assigned features from design through development, testing, and deployment with guidance from teammates
• Troubleshoot and debug issues in development and staging environments; elevate complex issues to senior engineers
• Follow secure coding practices, including responsible handling of customer data and AI safety considerations
• Participate in code reviews and actively incorporate feedback from senior engineers
• Learn and apply CI/CD practices; contribute to automated testing and deployment pipelines

Responsibility Area: Learning & Collaboration

• Learn from code reviews, pair programming, and mentorship from senior engineers
• Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges
• Actively participate in team discussions, design reviews, and sprint planning
• Communicate clearly about progress, blockers, and technical challenges
• Participate in knowledge-sharing sessions and team learning opportunities
• Support junior teammates and newer developers by sharing what you've learned
• Take initiative to understand the broader system and how your work fits into the product

Responsibility Area: Customer Support & Quality

• Participate in customer issue triage and bug fixing under supervision
• Assist senior engineers in troubleshooting customer-reported issues and understanding root causes
• Contribute to customer documentation and internal knowledge bases
• Learn from customer issues and help identify patterns that could prevent future problems
• Handle support tickets for issues in your area with guidance from teammates
• Communicate respectfully and professionally with customers and internal teams
• Seek to understand customer needs and how they use the application

Qualifications

Bachelor's degree in computer science, engineering, or related field (or equivalent practical experience)

2-5years of professional software development experience

Understanding of fundamental software engineering concepts: version control, testing, debugging

Basic knowledge of relational databases and SQL

Familiarity with RESTful APIs and modern web services

Strong problem-solving skills and ability to learn quickly from feedback

Good communicationskills and ability to work collaboratively with a team

Understanding of AI/ML concepts; hands-on experience with LLMs or AI APIs a plus

Prior experience or coursework with ServiceNow platform is a plus

Experience with Agile development methodologies is a plus

Ability to take direction, ask for help when needed, and work independently on assigned tasks

Passion for software quality, testing, and continuous learning

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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