Sr Staff Inbound Product Manager

ServiceNow; Mountain View (CA); Hybrid; USD 191,000 - 334,000; Full time

Job summary

ServiceNow is seeking an experienced product leader to guide AI-enabled product strategy. You will coordinate across teams to turn cutting-edge AI research into differentiated features, integrating usability studies and market assessments into clear product requirements.

This role emphasizes leadership beyond borders, with a focus on customer-centric solutions and multi-platform orchestration. The position requires deep knowledge of MCP architecture, A2A workflows, and hands-on experience with

Qualifications

• Experience integrating AI into work processes and problem-solving.
• 12+ years of software product management experience.
• Strong prioritization and focus on high-impact activities.
• Experience defining requirements and transforming them into a roadmap.
• Customer-centric mindset and relationship-building.
• Experience driving large-scale solution development.
• Ability to coach and lead teams.
• Proven track record shipping 1+ AI-native products.
• Knowledge of MCP architecture and orchestration.
• Understanding A2A communication protocols and multi-agent workflows.
• Hands-on familiarity with LLM capabilities and prompts.
• Experience architecting cross-platform solutions.
• Deep HR tech landscape knowledge.
• Ability to assess AI/LLM data quality and capabilities.
• Experience with consumption-based pricing/token economics.

Responsibilities

• Guide product strategy to set up for $10B+ revenue growth.
• Communicate priorities and build consensus across teams.
• Own outcomes across roles and boundaries.
• Collaborate with multiple teams to guide development and launch.
• Track AI product trends and turn into strategic bets.
• Integrate usability studies and market research into requirements.
• Translate complex problems into clear requirements and solutions.
• Develop multi-mode communications for diverse audiences.
• Influence cross-group efforts and lead without formal control.

Skills

AI integration

Product management

Prioritization

Requirements gathering

Customer focus

Solution development

Team leadership

AI-native products

MCP architecture

A2A protocols

LLM fundamentals

APIs data flow

HR tech knowledge

Vendor eval (AI/LLM)

Pricing models

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Guide product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume stewardship responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Stay ahead of the curve on AI product trends and research, turning cutting-edge developments into strategic product bets and differentiated features
• Integrate usability studies, research and market assessments into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Guide the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team
  

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, finding, or problem-solving. This may include using AI-powered tools, automating workflows, evaluating AI-derived insights, or exploring AI’s potential impact on the function or industry
• 12+ years of software product management experience
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Experience driving solution development through big-picture solution development
• Ability to serve as a team principal, and coach employees at lower levels
• Proven experience shipping 1+ AI-native products from conception to production scale
• Deep working knowledge of Model Context Protocol (MCP) architecture, server design, and MCP-based system orchestration
• Understanding of Agent-to-Agent (A2A) communication protocols and multi-agent workflow design
• Hands‑on familiarity with LLM capabilities, limitations, hallucination patterns, and prompt engineering trade‑offs
• Experience architecting product solutions across multiple platforms or APIs (demonstrated ability to think through dependencies, handoff points, data flow)
• Deep knowledge of the HR technology landscape
• Ability to assess vendor AI/LLM capabilities, data quality, and readiness for agentic workflows
• Experience with consumption‑based pricing models or token‑based economics in AI products

For positions in this location, we offer a base pay of $190,900 to $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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