Sr. Engineer

Aleron; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Aleron is seeking a hands-on IT support professional in Orlando to troubleshoot computer issues, provide on-site technical assistance, and manage network, telecom, and printer infrastructure. The role emphasizes direct interaction with users and quick problem resolution in an in-person setting.

You will perform move/add/change tasks, monitor basic networks, verify system operability, and repair devices. A valid HS diploma and 3 years of relevant experience are required, with preference for those

Qualifications

• Minimum 3 years of experience in network connectivity assessment and troubleshooting.
• Experience with hardware repair and IT break/fix.
• Experience providing technical support in-person.

Responsibilities

• Performs identified Move/Add/Change activity to include all required network modifications.
• Include moving/adding connection in network closet and terminating port connections at the end location (conference room, desk, office, etc.).
• Basic network monitoring
• Sets up and ensures operability of systems and hardware components prior to field deployment.
• Analyzes failed equipment, performs standard repairs, and tests of components or equipment.
• Repair and replace data connectors on network cables and data drop
• Duties include installing, testing, maintaining, and repairing telephones.
• Perform data termination/ activation in telecommunication closets aka network connect (activation of data drops)
• Assists with telecommunications equipment and telephone switching equipment related to processing and transmission

Skills

Network troubleshooting

In-person tech support

Hardware repair

Customer service

Education

High School Diploma or GED

Tools

Windows

Unix/Linux

macOS

Job description

Description

1

About the Opportunity:

We are seeking someone with experience providing top notch customer service troubleshooting computer issues and offering technical support. This role will be handling infrastructure support (touch labor support for network, telecom, print, server), computer break/fix, and troubleshooting in an in-person setting.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do:

• Performs identified Move/Add/Change activity to include all required network modifications.
• Include moving/adding connection in network closet and terminating port connections at the end location (conference room, desk, office, etc.).
• Basic network monitoring
• Sets up and ensures operability of systems and hardware components prior to field deployment.
• Analyzes failed equipment, performs standard repairs, and tests of components or equipment.
• Repair and replace data connectors on network cables and data drop
• Duties include installing, testing, maintaining, and repairing telephones.
• Perform data termination/ activation in telecommunication closets aka network connect (activation of data drops)
• Assists with telecommunications equipment and telephone switching equipment related to processing and transmission

Job Requirements

What You'll Bring:

• High School Diploma or GED
• Minimum 3 years of experience in network connectivity assessment (troubleshooting and setups).
• Minimum 3 years of experience with technical experience consisting of hardware repair and IT break/fix.
• Minimum 3 years of experience in technical experience consisting of operation systems such as Windows, Unix/Linux, or Apple.
• Minimum 3 years of experience in providing technical support in an in-person setting

What Sets You Apart:

• Not afraid to work in a team environment as well as independently
• Experience working with Linux

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Possible lifting may be required up to 50 lbs.
• Successful candidate must be able to obtain and maintain a Security Clearance

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.