SecureNet Technician II

Acara Solutions, Inc.; Grand Prairie (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Acara Solutions in Grand Prairie, TX, is seeking a Desktop Support Technician to replace desktops, back up data, migrate user settings, and reconnect peripherals. You will troubleshoot hardware and software issues and validate system functionality.

Responsibilities include documenting installations, performing follow-up tasks, and ensuring all hardware and applications work as intended. A team-oriented, customer-focused approach is essential.

Qualifications

• High School Diploma or GED.
• 2 years of experience with basic technical hardware repair.
• 2 years of experience with setup and configuring PCs.
• 2 years of experience with desktop support.
• 4+ years advanced Windows experience.
• Installation and Configuration.

Responsibilities

• Identify and verify user data, profiles, and settings prior to migration.
• Troubleshoot issues and provide support through the Client's Help Desk.
• Ensure all data on existing desktop systems is backed up.
• Run Desktop DNA to capture and preserve user-specific settings.
• Replace existing desktop systems with new desktop equipment.
• Reconnect and migrate peripherals, including scanners and printers.
• Restore user data, profiles, and user-specific settings to the new desktop.
• Validate that all hardware, peripherals, and applications are functioning correctly.
• Rotate technicians through opportunities to perform rework and install non-standard hardware or software.
• Document completed activities, issues encountered, and any items requiring follow-up.

Skills

Customer service

Communication

Problem solving

Teamwork

Prioritization

Education

High School Diploma or GED

Tools

Windows OS

IT ticketing systems

Job description

You will be responsible for replacing desktop systems, backing up and migrating user data and settings, and reconnecting peripherals. Provide technical support, troubleshoot hardware and software issues, validate system functionality, and document completed installations and any required follow-up activities.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for client and candidates

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

What You'll Do:

• Identify and verify user data, profiles, and settings prior to migration.
• Troubleshoot issues and provide support through the Client's Help Desk.
• Ensure all data on existing desktop systems is backed up.
• Run Desktop DNA to capture and preserve user-specific settings.
• Replace existing desktop systems with new desktop equipment.
• Reconnect and migrate peripherals, including scanners and printers.
• Restore user data, profiles, and user-specific settings to the new desktop.
• Validate that all hardware, peripherals, and applications are functioning correctly.
• Rotate technicians through opportunities to perform rework and install non-standard hardware or software.
• Document completed activities, issues encountered, and any items requiring follow-up.

Job Requirements

What You'll Bring:

High School Diploma or GED

2 year of experience with basic technical hardware repair

2year of experience with setup and configuring PC's

2year of experience with desktop support

4+ years advanced Windows experience

• Installation and Configuration

What Sets You Apart:

• Advanced knowledge of Windows.
• Familiarity with IT ticketing systems and help desk workflows.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize support requests and work independently or as part of a team.

Additional Information:

Upon offer of employment, the individual will be subject to a background check and a drug screen.

Possible lifting may be required up to 50 lbs.

Successful candidate must be able to obtain and maintain a Security Clearance

• Clean driving record as an MVR will be ran.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.