SR Dispatcher

CTC Concrete Inc.; Warren (MI); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

401(k)

Paid vacation

Life insurance

In-office work

Résumé du poste

Hercules Concrete in Warren, MI is seeking a full-time Dispatcher to coordinate delivery operations from our corporate office. The role focuses on safety, quality, efficiency and profitability, and requires strong leadership of drivers.

If you thrive on a fast-paced environment, enjoy solving routing challenges, and can manage multiple tasks, this is a rewarding in-office opportunity with weekend incentives.

Qualifications

• 2+ years’ experience in concrete dispatching.
• Understanding of QC/QA for ready-mix concrete.
• Knowledge of concrete production equipment, processes, and maintenance.
• Excellent organizational and multi-tasking abilities.
• Strong written and verbal communication skills.
• Authoritative leadership of drivers.

Responsabilités

• Answer incoming calls from plants, drivers, and customers.
• Use maps to determine efficient routes.
• Process information from drivers, sales, and customers to align everyone.
• Schedule drivers to meet production demands.
• Balance driver hours for productivity and DOT compliance.
• Maintain radio/phone contact with drivers.
• Assist with driver recruiting and retention.
• Work long hours and weekends during peak season with incentives.
• Provide quality customer service as Dispatcher.
• Perform other duties as needed.

Connaissances

Concrete dispatching

Organizational skills

Communication skills

Analytical thinking

Leadership

Problem solving

Multi-tasking

Description du poste

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Hercules Concrete is currently seeking a Dispatcher to work out of our corporate office in Warren, MI. We're looking for someone that is a highly motivated and driven individual on the quest for a challenge. In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability.

If you love a challenge and are looking for a rewarding career, the Dispatcher opportunity in Warren may be right for you!

Hours: Must be open to working 8pm - 6am shift or 5am to 3pm shift, fully in office, Monday - Friday

Occasional Saturday work incentivized at $50/hour in addition to your base salary

The ideal candidate will have:

• 2+ years’ experience in concrete dispatching.
• An understanding of QC/QA for the ready mix concrete industry.
• Knowledge of concrete production equipment, processes, and maintenance programs.
• Excellent organizational skills, and is able to prioritize tasks and delegate when appropriate.
• The ability to use multiple forms of communication such as multi-line telephone system, mobile phones, two-way radios, emails, and other forms of communication methods.
• The ability to multi-task while being detail oriented.
• Strong analytical and problem solving skills.
• Union contract knowledge.
• Excellent written and verbal communication skills
• Authoritative figure who will lead drivers daily

Duties include, but are not limited to:

• Answers incoming calls from our plants, our drivers, and our customers.
• Utilizing maps (on the computer) to execute directions accurately and selecting the most efficient route possible.
• Process information from drivers in the field, the sales team, and our customers to make sure everyone is on the same page.
• Efficiently schedule drivers to meet production demands.
• Balancing driver hours to assure productivity and customers’ needs are met while ensuring compliance with applicable DOT laws.
• Maintaining radio contact and or phone contact with drivers.
• Assist with driver recruiting and retention.
• Must be willing to work long hours and weekends during the peak season (there is a lucrative incentive for weekend work)
• As a Dispatcher, you will be responsible for providing quality customer service.
• Perform other duties assigned, or assist others in their duties as needed.

This is an excellent opportunity to enter into a supervisory position, or get into an expanding company that will allow you to showcase your skills and reward you accordingly. Our company values a positive attitude and the mindset of a winner. This position offers a competitive salary and benefits package, 401(k), paid vacation, and life insurance.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!