SR Dispatcher

Hercules Holdings; Warren (MI); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

401(k)

Paid vacation

Life insurance

Résumé du poste

Hercules Concrete in Warren, MI is seeking a Dispatcher to coordinate concrete delivery operations from our corporate office. The role requires strong organization, communication, and the ability to manage multiple tasks while ensuring safety, quality, and profitability.

Ideal candidates have at least 2 years of concrete dispatching experience, knowledge of QC/QA, and familiarity with production equipment. Weekend hours can include a lucrative incentive of $50/hour in addition to base pay.

Qualifications

• 2+ years of experience in concrete dispatching
• Excellent written and verbal communication skills
• Ability to multi-task and prioritize tasks with strong analytical abilities

Responsabilités

• Answer incoming calls from plants, drivers, and customers
• Schedule drivers to meet production demands and optimize routes
• Maintain contact with drivers via radio/phone and ensure DOT compliance
• Assist with driver recruiting and retention
• Provide quality customer service and perform other duties as needed

Connaissances

Dispatching

Organizational skills

Communication

Description du poste

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Hercules Concrete is currently seeking a Dispatcher to work out of our corporate office in Warren, MI. We’re looking for someone that is a highly motivated and driven individual on the quest for a challenge. In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability.

If you love a challenge and are looking for a rewarding career, the Dispatcher opportunity in Warren may be right for you!

Hours: Must be open to working 8pm - 6am shift or 5am to 3pm shift, fully in office, Monday - Friday

Occasional Saturday work incentivized at $50/hour in addition to your base salary

The ideal candidate will have:

• 2+ years’ experience in concrete dispatching.
• An understanding of QC/QA for the ready mix concrete industry.
• Knowledge of concrete production equipment, processes, and maintenance programs.
• Excellent organizational skills, and is able to prioritize tasks and delegate when appropriate.
• The ability to use multiple forms of communication such as multi-line telephone system, mobile phones, two-way radios, emails, and other forms of communication methods.
• The ability to multi-task while being detail oriented.
• Strong analytical and problem solving skills.
• Union contract knowledge.
• Excellent written and verbal communication skills
• Authoritative figure who will lead drivers daily

Duties include, but are not limited to:

• Answers incoming calls from our plants, our drivers, and our customers.
• Utilizing maps (on the computer) to execute directions accurately and selecting the most efficient route possible.
• Process information from drivers in the field, the sales team, and our customers to make sure everyone is on the same page.
• Efficiently schedule drivers to meet production demands.
• Balancing driver hours to assure productivity and customers’ needs are met while ensuring compliance with applicable DOT laws.
• Maintaining radio contact and or phone contact with drivers.
• Assist with driver recruiting and retention.
• Must be willing to work long hours and weekends during the peak season (there is a lucrative incentive for weekend work)
• As a Dispatcher, you will be responsible for providing quality customer service.
• Perform other duties assigned, or assist others in their duties as needed.

This position offers a competitive salary and benefits package, 401(k), paid vacation, and life insurance.

• competitive salary and benefits package
• 401(k)
• paid vacation
• life insurance

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!