Dispatcher

Hercules Materials Holdings LLC.; Warren (MI); On-site; USD 39,000 - 83,000; Full time

Benefits offered by this job

401(k) plan

Paid vacation

Life insurance

Competitive salary

Job summary

Hercules Concrete in Warren, MI seeks a Dispatcher to coordinate concrete delivery operations from our corporate office. You will drive safety, quality, efficiency, and profitability while supervising drivers and ensuring customer satisfaction.

Ideal candidates bring 2+ years in dispatching, strong communication, and leadership. Weekend shifts are incentivized; a competitive salary and benefits are offered.

Qualifications

• 2+ years’ experience in concrete dispatching preferred but not required.
• Understanding of QC/QA for the ready mix concrete industry.
• Knowledge of concrete production equipment, processes, and maintenance programs.
• Excellent organizational skills and ability to prioritize tasks.
• Ability to communicate through multiple channels (phone, email, radio).
• Ability to multi-task while being detail oriented.
• Union contract knowledge preferred but not required.
• Excellent written and verbal communication skills.
• Authoritative leader who will guide drivers daily.

Responsibilities

• Answers incoming calls from our plants, drivers, and customers.
• Utilizes maps to plan directions and optimize routes.
• Processes information from drivers, sales, and customers to align on targets.
• Efficiently schedule drivers to meet production demands.
• Balance driver hours to meet needs while complying with DOT laws.
• Maintain radio and phone contact with drivers.
• Assist with driver recruiting and retention.
• Willing to work long hours and weekends during peak season with incentives.
• Provide quality customer service.
• Perform other duties as needed.

Skills

Concrete dispatching

Organizational skills

Analytical skills

Communication skills

Leadership

DOT/compliance knowledge

Tools

Route planning software

Job description

Hercules Concrete is currently seeking a Dispatcher to work out of our corporate office in Warren, MI. We're looking for someone that is a highly motivated and driven individual on the quest for a challenge. In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability.

If you love a challenge and are looking for a rewarding career, the Dispatcher opportunity in Warren may be right for you!

Hours: 5am-3pm, M-F, Occasional Saturdays incentivized at $50/hour

The ideal candidate will have:

• 2+ years’ experience in concrete dispatching preferred but not required
• An understanding of QC/QA for the ready mix concrete industry.
• Knowledge of concrete production equipment, processes, and maintenance programs.
• Excellent organizational skills, and is able to prioritize tasks and delegate when appropriate.
• The ability to use multiple forms of communication such as multi-line telephone system, mobile phones, two-way radios, emails, and other forms of communication methods.
• The ability to multi-task while being detail oriented.
• Strong analytical and problem solving skills.
• Union contract knowledge preferred but not required
• Excellent written and verbal communication skills
• Authoritative figure who will lead drivers daily

Duties include, but are not limited to:

• Answers incoming calls from our plants, our drivers, and our customers.
• Utilizing maps (on the computer) to execute directions accurately and selecting the most efficient route possible.
• Process information from drivers in the field, the sales team, and our customers to make sure everyone is on the same page.
• Efficiently schedule drivers to meet production demands.
• Balancing driver hours to assure productivity and customers’ needs are met while ensuring compliance with applicable DOT laws.
• Maintaining radio contact and phone contact with drivers.
• Assist with driver recruiting and retention.
• Must be willing to work long hours and weekends during the peak season (there is a lucrative incentive for weekend work)
• As a Dispatcher, you will be responsible for providing quality customer service.
• Perform other duties assigned or assist others in their duties as needed.

This is an excellent opportunity to enter into a supervisory position, or get into an expanding company that will allow you to showcase your skills and reward you accordingly. Our company values a positive attitude and the mindset of a winner. This position offers a competitive salary and benefits package, 401(k), paid vacation, and life insurance.