SR Dispatcher

Hercules Materials Holdings, Llc.; Warren (MI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Paid vacation

Life insurance

Job summary

Hercules Concrete in Warren, MI is seeking a Dispatcher to coordinate ready-mix concrete deliveries from our corporate office. The role requires strong organizational and communication skills to direct drivers, schedule routes, and ensure DOT compliance.

Night or early morning shifts are available, with occasional Saturdays incentivized at $50/hour in addition to base pay. We value a proactive, detail-oriented leader who can manage multiple tasks, recruit drivers when needed, and maintain high

Qualifications

• 2+ years of concrete dispatching experience required.
• Solid understanding of QC/QA for ready mix concrete industry.
• Knowledge of concrete production equipment, processes, and maintenance.
• Excellent organizational and multi-tasking abilities.
• Strong written and verbal communication skills; able to lead drivers.

Responsibilities

• Answer calls from plants, drivers, and customers.
• Use mapping software to determine efficient routes.
• Process driver, sales, and customer information to align teams.
• Schedule drivers to meet production demands.
• Balance driver hours to ensure productivity while complying with DOT laws.
• Maintain radio/phone contact with drivers.
• Assist with driver recruiting and retention.
• Provide quality customer service and support.

Skills

Dispatching

Organization

Analytical

Communication

Leadership

Tools

Mapping software

Job description

## SR DispatcherApply: Warren, MI: Full time: Posted 3 Days Ago: JR132586**It's fun to work in a company where people truly BELIEVE in what they're doing!***We're committed to bringing passion and customer focus to the business.*Hercules Concrete is currently seeking a Dispatcher to work out of our corporate office in Warren, MI. We're looking for someone that is a highly motivated and driven individual on the quest for a challenge. In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability. If you love a challenge and are looking for a rewarding career, the Dispatcher opportunity in Warren may be right for you! Hours: Must be open to working 8pm - 6am shift or 5am to 3pm shift, fully in office, Monday - Friday Occasional Saturday work incentivized at $50/hour in addition to your base salary The ideal candidate will have:* 2+ years’ experience in concrete dispatching.* An understanding of QC/QA for the ready mix concrete industry.* Knowledge of concrete production equipment, processes, and maintenance programs.* Excellent organizational skills, and is able to prioritize tasks and delegate when appropriate.* The ability to use multiple forms of communication such as multi-line telephone system, mobile phones, two-way radios, emails, and other forms of communication methods.* The ability to multi-task while being detail oriented.* Strong analytical and problem solving skills.* Union contract knowledge.* Excellent written and verbal communication skills* Authoritative figure who will lead drivers dailyDuties include, but are not limited to:* Answers incoming calls from our plants, our drivers, and our customers.* Utilizing maps (on the computer) to execute directions accurately and selecting the most efficient route possible.* Process information from drivers in the field, the sales team, and our customers to make sure everyone is on the same page.* Efficiently schedule drivers to meet production demands.* Balancing driver hours to assure productivity and customers’ needs are met while ensuring compliance with applicable DOT laws.* Maintaining radio contact and or phone contact with drivers.* Assist with driver recruiting and retention.* Must be willing to work long hours and weekends during the peak season (there is a lucrative incentive for weekend work)* As a Dispatcher, you will be responsible for providing quality customer service.* Perform other duties assigned, or assist others in their duties as needed. This is an excellent opportunity to enter into a supervisory position, or get into an expanding company that will allow you to showcase your skills and reward you accordingly. Our company values a positive attitude and the mindset of a winner. This position offers a competitive salary and benefits package, 401(k), paid vacation, and life insurance.