Account Representative - Import Agent

Crane Solutions LLC; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off 17 days per year

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Recognition Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Solutions LLC seeks a motivated account administrator to manage client relations, assist with invoicing and receivables, and collaborate with project teams to maintain up-to-date account status. The role emphasizes process improvement and clear communication of company capabilities to clients.

The ideal candidate will be detail-oriented, able to handle multiple priorities, and excel in a fast-paced logistics environment. Strong MS Office skills and teamwork are essential to succeed.

Qualifications

• BA in Business Administration or four years related experience.
• Strong communication and relationship-building skills.
• Proficiency with MS Office applications (Excel, Word, PowerPoint).
• Ability to work with cross-functional teams and meet deadlines.

Responsibilities

• Works directly with client on conflict resolution as issues arise.
• Collaborates with account manager to process invoices and receivables.
• Maintains knowledge of account status with project team.
• Ensures processes and procedures are followed and improved.
• Communicates company capabilities and services to the client.
• Performs report analysis, trending and corrective actions.
• Other duties as assigned

Skills

Customer relations

Detail oriented

Excel

Word

PowerPoint

Team collaboration

Communication skills

Stress management

Initiative

Education

BA in Business Administration

High School or better

Tools

Excel

Word

PowerPoint

Job description

Responsibilities

• Works directly with client on conflict resolution as issues arise. Ensures that client issues are dealt with in an efficient manner.
• Works with account manager to process invoices and account receivables for the account.
• Works closely with the project team in order to maintain a continuous knowledge of the account status at all times.
• Ensures that all processes and procedures are followed and work toward process improvement
• Communicates all aspects company capabilities and service to the client.
• Report analysis, trending and corrective actions
• Other duties as assigned

Other Skills & Abilities

• People skills required in order to create, maintain and enhance relationship with customer
• Extremely detail oriented
• Technical competence (excel, word, power point etc.)
• Motivated, goal oriented
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

• BA in Business Administration or four years related experience

Certification & Licenses

• Professional certification may be required in some areas

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.