Program Management Assistant

Flex; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Flex is seeking a detail-oriented program support specialist on 2nd shift (12:00 PM–8:30 PM, Mon-Fri) to help manage cross-functional resources and ensure on-time delivery of client requirements. The role focuses on reporting, data analysis, and coordinating with the PM and CFT to resolve issues.

You will assist with customer reviews, prepare presentations, monitor actions against metrics, and help escalate systemic supply chain problems.

Qualifications

• Strong proficiency in Microsoft Excel, including data analysis, reporting, pivot tables, and formulas.
• Experience with invoicing, purchase orders, billing activities, or other transactional customer support processes a PLUS!
• Ability to work effectively in a fast-paced environment and navigate ambiguity, balancing multiple priorities while meeting deadlines.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication skills with the ability to coordinate across cross-functional teams and customer contacts.
• Detail-oriented with a focus on accuracy and follow-through.

Responsibilities

• Supports the PM on the generation of reporting and analyses information for resolution with the client (materials, quality, testing, etc.)
• Supports PM in monitoring the actions generated by the opportunities or needs of the project to comply with the internal metrics and/or customer
• Helps PM to coordinate and/or elevate the resolution of operation problems where any of its projects does not have sufficient resources to meet the commitments previously established.
• Coordinates with the cross-functional team (CFT) the collection of data for the preparation of presentations in General or for Quarterly Business Reviews with the customer.
• Coordinates the resolution of problems or extraordinary situations with shipments of product
• Coordinated and/or escalates the resolution of systemic problems or processes in the supply chain.
• Coordinates and/or escalates, with the CFT, the troubleshooting of delivery on time products (OTD)
• Coordinates with the CFT the evaluation and demand load as well as the response of the operation (Material Shortages, Can Do, E&O, capacity, plan shipments, etc.) that is communicated to the customer.
• Helps the PM on the relationship with the customer through monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments, or overall progress of the account.
• Supports the PM to coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.)

Skills

Excel data analysis

Pivot tables

Formulas

Communication

Analytical thinking

Problem solving

Organizational skills

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
General Purpose:
Responsible for supporting the management of the cross-functional team resources and support areas; for the delivery of products and services according to the client's requirements; adding value to Flex and its customers. Identify the needs of the client; negotiate terms of its implementation and transmit them to the operation of the project.
Shift: 2nd Shift | 12NN - 8:30PM | Monday to Friday
Principal Accountabilities:

• Supports the PM on the generation of reporting and analyses information for resolution with the client (materials, quality, testing, etc.)
• Supports PM in monitoring the actions generated by the opportunities or needs of the project to comply with the internal metrics and/or customer
• Helps PM to coordinate and/or elevate the resolution of operation problems where any of its projects does not have sufficient resources to meet the commitments previously established.
• Coordinates with the cross-functional team (CFT) the collection of data for the preparation of presentations in General or for Quarterly Business Reviews with the customer.
• Coordinates the resolution of problems or extraordinary situations with shipments of product
• Coordinated and/or escalates the resolution of systemic problems or processes in the supply chain.
• Coordinates and/or escalates, with the CFT, the troubleshooting of delivery on time products (OTD)
• Coordinates with the CFT the evaluation and demand load as well as the response of the operation (Material Shortages, Can Do, E&O, capacity, plan shipments, etc.) that is communicated to the customer.
• Helps the PM on the relationship with the customer through monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments, or overall progress of the account.
• Supports the PM to coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.)

Qualifications:

• Strong proficiency in Microsoft Excel, including data analysis, reporting, pivot tables, and formulas.
• Experience with invoicing, purchase orders, billing activities, or other transactional customer support processes a PLUS!
• Ability to work effectively in a fast-paced environment and navigate ambiguity, balancing multiple priorities while meeting deadlines.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication skills with the ability to coordinate across cross-functional teams and customer contacts.
• Detail-oriented with a focus on accuracy and follow-through.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).