Sr Director, Professional Relations and Ops
Johnson & Johnson MedTech
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Benefits offered by this job
Job summary
Johnson & Johnson MedTech is seeking a Senior Director, Professional Relations and Operations to lead Global Professional Relations & Operations for Orthopedics. Location options include West Chester PA, Raynham MA, Palm Beach Gardens FL, or Warsaw IN.
You will direct the HCP engagement lifecycle from needs assessment through value reporting, driving a unified global operating model. You will own the global systems portfolio strategy, governance, and analytics, partnering with Legal and
Qualifications
- Bachelor’s degree required; advanced degree (MBA/MS) preferred.
- 10+ years in professional relations, HCP engagement operations, commercial operations, or similar roles in MedTech/life sciences or another regulated industry.
- Proven leadership of global, multi-region programs and standardization across NA/EMEA/APAC/LATAM.
- Strong ownership of enterprise platforms (event management, CRM, CLM, registration) and experience with global rollouts.
- Demonstrated success running complex workflows spanning contracting, invoicing/payment, and regulatory reporting.
- Track record leading cross-functional teams and inspiring change at scale.
- Travel: up to 25% (domestic and international) will be required.
- Experience with platforms such as Cvent, Microsoft Dynamics, Salesforce, Sirion, or equivalent.
Responsibilities
- Define the global strategy, operating model, and governance for HCP engagements across four regions; own roadmap, budget, and critical metrics.
- Partner with Legal to define global standards and playbooks for needs assessment, contracting, fee-for-service engagements, invoicing/payment, educational grants, charitable contributions, and transfer-of-value reporting.
- North America end-to-end HCP engagement workflow management: needs assessment, service requests, contracting, onboarding, delivery, invoicing, payment, and post-engagement reporting.
- Ensure clear legal/compliance handoffs and controls for contracting and transfers of value.
- Lead North America Educational Grants and Charitable Contributions workflow end-to-end.
- Lead the global systems portfolio strategy (HCP engagement systems/portals, registration, data lakes).
- Prioritize roadmaps, integrations, data models, and vendor relationships for one global operating model.
- Define and deliver metrics, dashboards, and analytics for effectiveness, compliance, and reporting.
- Lead standardization and regional enablement; harmonize processes, templates, SLAs, and training with localization.
- Define Day-1 requirements for Orthopedics separation and lead launch to stand up teams and technology.
- Oversee global service delivery strategy and vendor management across regions.
- Ensure compliance with sunshine/transfer-of-value reporting and data privacy; support audits.
- Build and lead a global governance structure and partner with senior leaders.
- Travel: up to 25%.
Skills
Education
Tools
Job description
People Leader
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Medical Affairs Group
Professional Medical Education
People Leader
Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America
Johnson & Johnson is searching for the best talent for a Senior Director, Professional Relations and Operations to join our Depuy Synthes organization located in West Chester PA, Raynham MA, Palm Beach Gardens FL, or Warsaw, IN.
We are seeking a strategic, results oriente senior leader to lead Global Professional Relations & Operations for the Orthopedics business. This role will lead the global HCP engagement lifecycle—from annual needs assessment and service requests through contracting, invoicing/payment, and transfer-of-value reporting—and will deliver a unified global systems landscape (HCP engagement system and portal, contract lifecycle management, event management, customer registration, and analytics).
- Define the global strategy, operating model, and governance for HCP engagements across four regions; own roadmap, budget, and critical metrics.
- Partner with HCC and Legal to define global standards and playbooks for needs assessment, contracting, fee-for-service engagements, invoicing/payment, educational grants, charitable contributions, and transfer-of-value reporting.
- Responsible for the North America end-to-end HCP engagement workflow: needs assessment, service request intake, contracting/approvals, onboarding/registration, delivery coordination, invoicing, payment, and post-engagement reporting.
- Ensure clear legal/compliance handoffs and controls for contracting and transfers of value.
- Lead the North America end-to-end Educational Grants and Charitable Contributions workflow (e.g., tuition/travel grants, monetary/product/in-kind educational grants, fellowship support, local charity, medical missions, and indigent patient product contributions).
- Ensure clear legal/compliance handoffs and controls for grants and donations.
- Lead the global systems portfolio strategy (e.g., HCP engagement systems/portals, customer registration, and education/data lakes).
- Prioritize roadmaps, integrations, data model, and vendor relationships to enable one global operating model with local flexibility.
- Define and deliver critical metrics, dashboards, and analytics for effectiveness, compliance, and transfer-of-value reporting.
- Lead standardization global strategy and standards into regional execution.
- Harmonize processes, templates, SLAs, and training while leading required localization and differences.
- Define Day-1 requirements for the Orthopedics separation from J&J MedTech (conveyance, org strategy, data/systems separation, outsourcing model, contract strategy, vendor continuity, and critical process ownership).
- Lead launch execution to stand up Professional Relations & Operations teams and technology in North America, including transition/handover and business continuity.
- Lead global service delivery strategy across centralized and regional teams (needs assessments, contracting, service request processing, invoicing/payment, and transfer-of-value reporting).
- Oversee vendor selection, SOWs, performance, and customer concerns.
- Ensure compliance with global and local requirements (sunshine/transfer-of-value reporting, anti-bribery, data privacy).
- Partner with Legal, Compliance, Privacy, and Finance to implement controls and support audits.
- Build and lead a global governance structure, enabling regional execution.
- Represent the function with senior leaders and cross-functional partners; influence priorities and resourcing.
- Bachelor’s degree required; advanced degree (MBA/MS) preferred.
- 10+ years in professional relations, HCP engagement operations, commercial operations, or similar roles in MedTech/life sciences or another regulated industry.
- Proven leadership of global, multi-region programs and standardization across NA/EMEA/APAC/LATAM.
- Strong ownership of enterprise platforms (event management, CRM, CLM, registration) and experience with global rollouts.
- Demonstrated success running complex workflows spanning contracting, invoicing/payment, and regulatory reporting.
- Track record leading cross-functional teams and inspiring change at scale.
- Strong intuition for business and partner influence, and executive presence.
- Working knowledge of HCP compliance requirements and transfer-of-value reporting.
- Strong communication, prioritization, and program delivery skills.
- Travel: up to 25% (domestic and international) will be required
- Experience with platforms such as Cvent, Microsoft Dynamics, Salesforce, Sirion, or equivalent.
- Experience with data lakes, ETL/data pipelines, and BI tools (Power BI, Tableau).
- Experience leading separations, carve-outs, or integrations (Day-1 readiness).
- PMP, Product Owner/Scrum, Agile, or similar certifications.
- International experience; multilingual capability a plus.
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.
Brand Marketing, Channel Partner Enablement, Developing Others, Global Market, Inclusive Leadership, Leadership, Learning Materials Development, Medical Affairs, Medical Communications, Operations Management, Performance Measurement, Process Improvements, Program Management, Sales Enablement, Strategic Sales Planning, Succession Planning, Tactical Planning, Training People
$196,000.00 - $342,700.00
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits
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