Senior Product Operations Manager

Assembly Software; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k)

Paid parental leave

Flexible time off

Job summary

Assembly Software, the team behind Neos, is seeking a Senior Product Operations Manager. You will shape how our Product org plans, prioritizes, launches, and learns, treating product ops as a product in itself.

Build leadership-ready scorecards and run readiness processes so Sales and Customer Success are aligned on shipping plans. This fully remote role requires navigating cross-functional teams with pragmatism, embracing AI-driven improvements, and driving ownership from day one within a

Qualifications

• Experience in product operations and cross-functional collaboration.
• Ability to translate product workstreams into measurable outcomes.

Responsibilities

• Own the evolution of how Product, Engineering and Design work together as a product itself.
• Create scorecards leadership can read without updates.
• Run readiness processes ensuring Sales and Customer Success know what’s shipping.
• Apply AI daily to improve workflows and decision making.

Job description

About Assembly Software

Assembly Software is the team behind Neos, the case management platform purpose-built for personal injury law firms, with embedded intelligence that already knows your cases. We're trusted by 1,100 firms and 15,000 users nationwide, backed by more than 40 years of experience in PI case management. As a growing SaaS company with a passionate team, we're building software that makes cases easier to manage and outcomes better for the firms and clients who rely on it.

About Assembly Software

Assembly Software is the team behind Neos, the case management platform purpose-built for personal injury law firms, with embedded intelligence that already knows your cases. We're trusted by 1,100 firms and 15,000 users nationwide, backed by more than 40 years of experience in PI case management. As a growing SaaS company with a passionate team, we're building software that makes cases easier to manage and outcomes better for the firms and clients who rely on it.

When you join Assembly Software, you're joining a team that genuinely cares about you, your career, and your excitement about your job. When you work for a tech company in the legal field, there are endless opportunities ripe for disruption, and you'll be on the forefront of that innovation. We want you to pursue what drives you and push your boundaries! Assembly Software is where people come to shake up a historically buttoned-up industry.

Vision Statement

Assembly's vision is to provide the legal community the best practice management software that enables client advocacy from anywhere at anytime.

Mission Statement

Our mission is to provide intuitive and comprehensive legal practice management solutions enhancing efficiency and profitability for our customers.

Core Values

• We are Accountable: We accept responsibility for our choices and actions. We value transparency + feedback.
• We Never Stop Learning: We pursue growth + learning.
• We Thrive as a Team: We value others' opinions + work respectfully with one another.
• We are Collaborative Innovators: We are adventurous, creative + open-minded.
• We are Here to Be of Service to our Customer + our Colleagues: No matter our role, we are all here to be of service + add value.
• We have Unyielding Integrity: We do the right thin, even when no one is watching.
• We Embrace Diversity + Inclusion: We are passionate about creating and cultivating an inclusive culture that promotes and values diversity.

Ask five people on a product team why a launch slipped and you'll get five different partial answers: Engineering thought Product had locked scope, Product assumed Sales already knew what was changing, and Sales is finding out today, from a customer, that something they promised isn't shipping the way they described it. That gap between good people doing good work is where this job lives, and we need someone who can't stand leaving it open.

As the Senior Product Operations Manager at Assembly Software, you'd be the product manager for how our Product organization runs. Not a coordinator keeping a status doc updated, and not a process owner for its own sake, but someone who treats how our PMs, designers, and engineers plan, prioritize, launch, and learn as a product in itself, with real customers, real friction points, and real room to get better. You'll build the scorecards leadership can read without asking anyone for an update, run the readiness process that makes sure Sales and Customer Success know what's shipping before it ships, and use AI daily in how you actually work, not as a line in a strategy deck.

We're not hiring this role to keep the trains running on time; we already have that. We want someone who looks at how Product, Engineering, and Design work together and can't help but see exactly what's slowing them down, then goes and fixes it, whether or not it was technically their job. You'll move comfortably between a spreadsheet and a hard conversation with a VP about why a process needs to change, and you'll know when to retire your own mechanism because it's stopped earning its place.

We're fully remote, no surprise return-to-office memo hiding in the offer letter, with medical, dental, and vision coverage, a 401(k), and paid parental leave. You'd be joining a small, sharp Product team that takes real pride in what it ships and is ready to hand you real ownership from day one.

When You're Considering a New Job, It's Normal To Have Questions. Here Are a Few Things We Get Asked All Of The Time

• I'm tired of the daily commute. Where are you located? Assembly Software is a fully remote company. We work across time zones and connect through Teams, so you can build your career from wherever you do your best work: home office, favorite coffee shop, or yes, in your PJs if that's your vibe.
• What makes Assembly Software different? Our people. We're a fast growing SaaS company and the leading provider of case management solutions for personal injury and legal firms. Through our three brands, Neos, Needles, and TrialWorks, we serve over 2,500 law firms and 40,000+ users, the largest user base in the industry. Backed by Ridge Road Partners since 2017, we combine decades of legal tech expertise with a scrappy, entrepreneurial energy. We move fast, we care about the product, and we have fun doing it. Our sales team also enjoys uncapped commission with built in accelerators, so top performers are rewarded for their impact.

Competitive And Comprehensive. You'll Have Access To

• Medical, dental, and vision plans
• Short and long term disability coverage
• Supplemental insurance options
• 401(k)
• Flexible time off
• Paid parental leave
• An Employee Assistance Program

We invest in our people because we know our results depend on them. When you do great work here, you'll be recognized and rewarded for it.

Assembly Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.