Sr. Director of Client Services

Charter Research, LLC; Orlando (FL); On-site; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Director of Client Services to drive growth through business development and study startup initiatives. This pivotal role involves building strong relationships with sponsors and CROs, overseeing clinical trial processes, and collaborating on strategic initiatives. The ideal candidate will have extensive experience in clinical research and a strong grasp of marketing principles. Join a dynamic team dedicated to advancing future medicines while providing exceptional patient experiences. This is an exciting opportunity to make a significant impact in a rapidly growing company.

Qualifications

• 5+ years in clinical research, especially in business development or project management.
• Deep knowledge of clinical research and drug development processes.

Responsibilities

• Develop and maintain knowledge of the clinical research industry.
• Build and sustain client relationships with sponsors and CROs.
• Oversee study startup processes for clinical trials.

Skills

Clinical Research Knowledge

Business Development

Excellent Communication Skills

Project Management

Organizational Skills

Marketing Principles

Team Collaboration

Integrity

Education

Relevant Advanced Degree

Job description

COMPANY DESCRIPTION

Charter Research is a highly experienced and rapidly growing clinical research company based in Florida and Illinois. We are looking to expand our team to help fulfill our mission of discovering future medicines. Our privately owned company prides itself on providing exceptional patient experiences and offering agile recruitment strategies to our sponsors. We are a team-oriented organization seeking the right team member to join our foundation in Orlando.

POSITION OVERVIEW

The Senior Director of Client Services is responsible for business development, budgets & contracts, and study startup, from initial lead generation through First Patient First Visit (FPFV). This role drives company growth by ensuring the availability of study opportunities and diversifying our study portfolio. The Senior Director collaborates with leadership on business strategy and may lead clinic growth initiatives to support recruitment and operational success.

RESPONSIBILITIES

1. Develop and maintain extensive knowledge of the clinical research industry, current indications, and future development areas.
2. Build and sustain deep client relationships with sponsors, CROs, and external consultants, maintaining professional communication.
3. Drive growth by securing and maximizing Clinical Trial Agreements (CTAs) aligned with company strategies to diversify and expand the study portfolio.
4. Support development of study portfolios tailored to each site’s capabilities, demographics, and past performance.
5. Oversee study startup processes to ensure quick, smooth initiation of clinical trials in coordination with all departments.
6. Monitor study performance, identify potential risks, and assist in developing mitigation plans.
7. Work with leadership on business strategies, aligning development and startup processes.
8. Lead or support clinic growth initiatives to enhance recruitment and operational deliverables.
9. Perform additional duties as assigned.

SUPERVISORY RESPONSIBILITIES

Supervise team members according to organizational policies and laws, including hiring, training, performance appraisal, coaching, and problem resolution. Responsible for overall department direction and evaluation.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Deep knowledge of clinical research and drug development processes, advising on best practices for sponsors, sites, and CROs.
2. Excellent communication and presentation skills, capable of representing the company professionally.
3. Ability to develop and manage relationships with high-level contacts.
4. High personal integrity.
5. Experience in marketing and sales principles.
6. Strong organizational skills and ability to handle multiple projects.
7. Collaborative team player with initiative and drive.
8. Willingness and ability to travel domestically and internationally.

QUALIFICATIONS

Education

Relevant advanced degree preferred.

Experience

• Minimum of 5+ years in clinical research, especially in business development, study startup, or project management.

PHYSICAL REQUIREMENTS

• Prolonged sitting at a desk and working on a computer.
• Prolonged standing and walking.
• Ability to lift up to 15 pounds.

Charter Research is an equal employment opportunity provider, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, veteran status, or other protected characteristics.

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