Director, Client Services (Janitorial)

Cushman Wakefield Multifamily; Costa Mesa (CA); Remote; USD 148,000 - 175,000; Full time

Job summary

A leading company is seeking a Director of Client Services to oversee operations, growth, and profitability of customer accounts in the janitorial sector. This remote position requires strong leadership and management skills, along with a minimum of ten years of relevant experience. The role involves managing multiple client sites, developing quality assurance procedures, and fostering client relationships. A comprehensive benefits package and competitive pay are offered.

Benefits

Comprehensive benefits package

Competitive pay

Qualifications

• Minimum of ten years of janitorial management experience in facilities services.
• Experience in the service industry with progression to management.

Responsibilities

• Manage the Operations Team and Facility Managers overseeing daily operations.
• Seek new business opportunities and assist in pricing and proposal development.
• Monitor and evaluate budgets, focusing on overhead, labor, materials, and contracts.

Skills

Problem Solving

Customer Service

Management

Leadership

Communication

Job description

Job Title

Director, Client Services (Janitorial)

Job Description Summary

The Director, Client Services is responsible for the operations, growth, and profitability of the customer accounts for Life Sciences. The purpose of this position is to achieve the objectives of senior management with respect to market retention and growth in facility services and serve as the expert in the solutioning and pricing for Operations & Maintenance.

Reporting Relationships

The Director, Client Services (Janitorial) reports to the Sr Director, Client Services and directly supervises Operations Managers, Area Managers, and/or Account Managers. Additionally, the Director of Operations collaborates with business development, finance, human resources, safety, and other staff to achieve business growth and retention. You will be responsible for 5 client sites within Pleasanton, Fremont, Santa Clara, South San Francisco, and Mariposa.

Outlined Responsibilities Below:

Operations:

• Pay: $175,000.
• Manage the Operations Team and Facility Managers overseeing daily operations at customer locations.
• Establish performance standards and communicate targets to management and staff.
• Oversee staffing levels across all accounts for optimal operation.
• Conduct site surveys, inspections, and audits to assess service quality and technical skills.
• Develop and implement quality assurance procedures.
• Ensure adherence to standardized work processes and communicate new product/service updates.
• Coordinate start-ups and transitions, ensuring smooth execution.
• Build effective relationships with clients and internal teams, maintaining respect and confidence.

Business Development:

• Seek new business opportunities organically and through new service lines.
• Assist in pricing, solutioning, and proposal development for integrated services.
• Support efforts to generate new accounts.

Finance:

• Monitor and evaluate budgets, focusing on overhead, labor, materials, and contracts.
• Use financial dashboards regularly.
• Oversee payroll accuracy and manage purchasing and inventory control.
• Monitor receivables and work towards DSO targets.
• Implement cost containment activities.

Human Resources:

• Participate in hiring Exempt and Non-Exempt personnel.
• Evaluate employee performance and develop succession plans.
• Plan staffing for new accounts and career development paths.
• Oversee technical training and ensure compliance with union guidelines.

Safety:

• Implement safety policies and foster a safety culture.
• Monitor workers' compensation activities.

Other:

• Perform special assignments and additional responsibilities as directed by senior management.

Position Requirements:

• Minimum of ten years of janitorial management experience in facilities services, with leadership oversight in operations and maintenance.
• This is a remote position; responsible for 5 client sites in specified locations.
• Experience in the service industry with progression to management.
• Strong problem-solving, customer service, management, and leadership skills.
• Proficient in computer skills and effective communication.
• Flexible schedule and ability to travel.

Cushman & Wakefield offers a comprehensive benefits package, competitive pay, and equal employment opportunities. The offered salary range is $148,750 - $175,000, depending on various factors including experience and location.

C&W Services is committed to diversity and inclusion and prohibits discrimination of any kind. For accommodation requests under the ADAA, contact 1-888-365-5406 or email us, referencing the job title and location.