Sr. Director of Client Services

Charter Research; Orlando (FL); On-site; USD 80,000 - 150,000; Full time

Job summary

An established industry player in clinical research is seeking a Sr. Director of Client Services to lead business development and oversee study startup initiatives. This role is pivotal in driving growth and ensuring exceptional patient experiences. You will manage relationships with sponsors and CROs, align strategies with company goals, and support recruitment success. If you have a strong background in clinical research and a passion for making a difference in the healthcare landscape, this opportunity could be your next career move. Join a dynamic team committed to innovation and excellence in patient care.

Qualifications

• 5+ years in clinical research with a focus on business development.
• Management experience in clinical trial settings.

Responsibilities

• Drive company growth through strategic Clinical Trial Agreements.
• Oversee study startup processes and ensure timely initiation.

Skills

Clinical research knowledge

Communication skills

Relationship management

Organizational skills

Marketing and sales principles

Multitasking skills

Proactive initiative

Education

Bachelor’s degree

Master’s degree

Job description

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Company Description

Charter Research is a highly experienced and quickly growing clinical research company, based in Florida and Illinois. We are committed to discovering future medicines and pride ourselves on providing exceptional patient experiences and agile recruitment strategies. We are a team-oriented organization seeking a dedicated team member to join our foundation in Orlando.

Position Overview

The Senior Director of Client Services is responsible for business development, budgets & contracts, and study startup from early lead through First Patient First Visit (FPFV). This role ensures the growth and diversification of our study portfolio, oversees study initiation, and collaborates with leadership on strategic initiatives.

Responsibilities

• Develop and maintain industry knowledge and client relationships.
• Drive company growth through strategic Clinical Trial Agreements.
• Support study portfolio development tailored to each site’s capabilities.
• Oversee study startup processes ensuring timely and coordinated initiation.
• Monitor study performance and assist in risk mitigation.
• Align business development with company strategy.
• Lead clinic growth initiatives and support recruitment success.
• Perform additional duties as needed.

Supervisory Responsibilities

Manage team hiring, training, performance evaluation, and overall department coordination, in accordance with organizational policies and laws.

Knowledge, Skills, and Abilities

• Deep knowledge of clinical research and drug development processes.
• Excellent communication and presentation skills.
• Relationship management with sponsors, CROs, and internal teams.
• High integrity and professional conduct.
• Experience in marketing and sales principles.
• Strong organizational and multitasking skills.
• Proactive with a strong drive and initiative.
• Willingness to travel domestically and internationally.

Qualifications

Education

• Bachelor’s degree required; Master’s preferred.

Experience

• Minimum 5+ years in clinical research, including business development, study startup, or project management.
• Management experience required.

Physical Requirements

• Sitting at a desk, working on a computer, moving, standing, and walking.
• Ability to lift up to 15 pounds.

Charter Research provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, veteran status, or any other characteristic protected by law.