Sr Director Customer Success

Revionics; Tulsa (OK); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading retail analytics provider in the United States is seeking a Senior Director to drive customer value, overseeing a team of Customer Success Directors and Managers ensuring successful adoption of solutions. This role emphasizes partnership with sales and product teams to enhance customer outcomes. The ideal candidate will strengthen executive relationships and standardize practices for long-term growth. Strong leadership in the retail sector is paramount.

Responsibilities

• Drive customer value and portfolio retention across enterprise retail customers.
• Provide leadership and operational oversight for Customer Success teams.
• Ensure consistent execution of customer strategy and renewal management.

Job description

is a strategic leader responsible for driving customer value, portfolio retention, and long-term growth across a portfolio of enterprise retail customers. This role provides leadership and operational oversight for a team of Customer Success Directors, Managers, and Price Strategists, ensuring consistent execution of customer strategy, renewal management, and value realization across the region. The Senior Director partners closely with Sales, Product, Science, and Executive Leadership to align customer outcomes with Revionics’ AI-driven pricing, promotions, and markdown optimization solutions. By strong executive relationships, standardizing customer success practices, and proactively managing portfolio health, this role ensures successful adoption of Revionics’ solutions while supporting expansion opportunities and long-term strategic partnerships. In addition, the Senior Director **Core Responsibilities** ### Prospect Introduce YourselfIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.