Sr Director Customer Success

Revionics, an Aptos Company; United States; Hybrid; USD 140,000 - 170,000; Full time

Benefits offered by this job

Discretionary incentive compensation

Comprehensive benefits package

Job summary

Revionics, an Aptos Company, is seeking a Senior Director of Customer Success to drive customer value and long-term growth across enterprise retail customers. The role involves leading a team and partnering with Sales, Product, and Executive Leadership to ensure successful adoption of AI-driven pricing solutions. Responsibilities include managing customer retention, developing analytics capabilities, and establishing executive relationships. The position offers a competitive salary range of $140,000 to $170,000 plus incentives, with comprehensive benefits.

Qualifications

• Proven track record of building high-performing teams and leading customer success initiatives.
• Strong analytical skills for data-driven decision making in customer engagement.
• Ability to communicate effectively with senior stakeholders and translate analytics into business value.

Responsibilities

• Drive customer value, retention, and long-term growth across enterprise retail customers.
• Lead a team of Customer Success Directors and Managers.
• Establish strong relationships with customers to ensure successful adoption of solutions.

Skills

Strategic leadership

Customer relationship management

Team development

Analytical thinking

Change leadership

Cross-functional collaboration

Education

Bachelor's degree in relevant field

Master's degree preferred

Job description

Senior Director, Customer Success

A quick snapshot: Revionics guides retailers on the lifecycle pricing journey with leading AI solutions for pricing, promotions, and markdowns. We provide our customers with clarity and confidence to make optimal pricing decisions for powerful results. Retailers in all segments across the world adopt our solutions to improve top‑line sales, profit, and margin.

Position Summary

The Senior Director, Customer Success is a strategic leader responsible for driving customer value, portfolio retention, and long‑term growth across a portfolio of enterprise retail customers. This role provides leadership and operational oversight for a team of Customer Success Directors, Managers, and Price Strategists, ensuring consistent execution of customer strategy, renewal management, and value realization across the region. The Senior Director partners closely with Sales, Product, Science, and Executive Leadership to align customer outcomes with Revionics’ AI‑driven pricing, promotions, and markdown optimization solutions. By establishing strong executive relationships and standardizing customer success practices, the role ensures successful adoption of Revionics’ solutions while supporting expansion opportunities and long‑term strategic partnerships.

Core Responsibilities

• Own renewal strategy for a portfolio of accounts, ensuring high retention and long‑term contract value through proactive health management, value realization, and executive engagement.
• Lead, coach, and develop a team of Customer Success Directors, Managers, and Price Strategists, providing guidance on customer strategy, escalation management, and best‑practice account planning.
• Own the regional Customer Success strategy, aligning customer outcomes, renewal performance, and expansion opportunities with the broader company growth objectives.
• Partner with Sales on strategic deals and renewals, providing customer insight, value positioning, and executive engagement during late‑stage sales cycles, renewals, and expansion opportunities.
• Contribute to financial planning and P&A for the region, ensuring customer success operations support revenue retention, margin targets, and scalable service delivery.
• Lead the development of advanced analytics capabilities within Customer Success, establishing a Center of Excellence to drive best practices in pricing strategy, data analysis, and value measurement across the customer base.
• Serve as the operational leader for the Customer Success organization, owning day‑to‑day execution, escalations, and team performance to allow senior leadership to focus on long‑term strategy and growth initiatives.
• Partner with senior leadership to optimize team structure and talent deployment, ensuring key team members such as Price Strategists and analytics specialists are positioned to deliver maximum value across enterprise accounts.
• Provide a strategic, enterprise‑level view of the Revionics product portfolio and customer success vision, ensuring teams align customer strategies with the long‑term roadmap for AI pricing, promotions, and markdown optimization.
• Drive adoption and measurable value of Revionics’ AI pricing, promotions, and markdown products, ensuring customers fully leverage analytics, forecasting, and optimization workflows.
• Partner cross‑functionally with Product, Science, Analytics, Engineering, and Operations to address customer needs, guide roadmap alignment, and accelerate issue resolution.
• Establish and maintain executive‑level relationships with customer leaders (VP+), acting as a trusted advisor and strategic partner.
• Standardize customer success processes, including account planning, QBR/T2T preparation, success criteria development, and risk mitigation frameworks.
• Monitor and report on customer health, value metrics, adoption trends, and renewal risk, ensuring data‑driven decisions and transparency for internal stakeholders.
• Identify and drive upsell and cross‑sell opportunities in partnership with Sales, ensuring customers understand opportunities across Base, Promo, Markdown, and Analytics offerings.
• Support operational excellence by contributing to CS methodology, internal training, team capacity management, and continuous improvement initiatives.

Leadership Capabilities

• People Leadership: Builds high‑performing teams, provides clear coaching and feedback, and supports professional development and career growth.
• Strategic Thinking: Connects Revionics’ product and AI roadmap to customer priorities; anticipates challenges and guides teams toward long‑term, scalable solutions.
• Executive Presence: Communicates confidently with senior external and internal stakeholders; translates analytics and technical concepts into business value.
• Decision Making & Judgment: Uses data‑driven insights to assess risks, prioritize actions, and allocate team resources effectively.
• Change Leadership: Guides teams and customers through evolving product capabilities, organizational changes, and innovation in AI‑enabled pricing.
• Customer Obsession: Advocates for the customer across the organization while balancing business objectives; ensures value realization and strong partnership outcomes.
• Collaboration & Influence: Builds cross‑functional alignment, resolves conflicts constructively, and drives shared outcomes across CS, Product, Support, Sales, and Science.

Who We Are

Revionics is a leading profit‑optimization software company, enabling performance‑driven retailers to leverage predictive analytics and demand‑based science in building shopper‑centric, responsive merchandising strategies that create a sustainable competitive advantage. Revionics’ SaaS‑based pricing, promotion, markdown, and macro space solutions offer the speed, intuition, transparency, and scale that retailers need to achieve a responsive merchandising model using predictive analytics in an era when business strategy intersects with data science. Learn why 62,000+ retail sites around the globe optimize with undeniable results with Revionics.

Compensation & Benefits

The pay range for this position is between $140,000 and $170,000 plus an incentive bonus. Starting salary may vary based on location, education, training, and/or experience. We offer a competitive total rewards package, including a discretionary incentive compensation for eligible roles and a range of benefits and programs to meet employee needs.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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