Sr. Desktop Support Specialist- Hybrid

Inspira Financial Trust, LLC; Oak Brook (IL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Inspira Financial Trust, LLC is seeking a Sr. Desktop Support Specialist to provide Level 1 and 2 support for the desktop environment at our corporate office and remote locations. You will deploy desktops and laptops, support VPN connectivity, and assist with server/network related tasks as needed.

The role requires handling escalated issues, coordinating with vendors, and contributing to Exchange and Active Directory management. On-call after hours may be required for critical incidents.

Qualifications

• Experience providing Level 1 and 2 desktop support.
• Familiarity with Windows operating systems and hardware troubleshooting.
• Knowledge of Exchange and Active Directory environments preferred.

Responsibilities

• Diagnose, research and troubleshoot computer system issues remotely or on-site.
• Serve as main point of contact for escalated issues and complex problems.
• Coordinate with vendors for hardware warranty repairs and replacements.
• Assist with management of Exchange and Active Directory environments.
• Assist with management of mobile devices via Intune/AirWatch.
• Own and drive implementation of new software and upgrades.
• Utilize incident and request management processes for tracking and reporting.
• Provide on-call emergency services after hours, weekends and holidays.
• Perform other duties as assigned.

Skills

Desktop support

Windows OS

VPN connectivity

Incident management

On-call support

Tools

Exchange Server

Active Directory

Intune

AirWatch

Job description

The Sr. Desktop Support Specialist will report to the Desktop Support Manager in the Technology Department. This role is responsible for providing employees located in our corporate office, as well as remote locations, with Level 1 and 2 support for the desktop environment including deployment of desktops and laptops and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling. Although rare, this position is expected to be responsive after hours to both end user issues and emergency text alerts for critical servers and applications.

Duties & Responsibilities:

• Diagnose, research and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, anti-virus and other network devices/peripherals, both remotely and on-site
• Serve as a main point of contact for handling escalated issues and resolving more complex technical issues
• Research complex problems and work with vendors on support issues including coordination of hardware warranty repair
• Assist with management of Exchange and Active Directory environments
• Assist with management of mobile devices via Airwatch or Intune
• Assist with management of various corporate services and applications
• Own and drive implementation of new software, upgrades of existing software and procedural documentation and other projects
• Utilize strong understanding and skills in Incident and Request Management for tracking and reporting requirements.
• Provide on-call emergency services after business hours, holidays and weekends as required
• Other duties as assigned