Sr. Desktop Support Specialist (Apple Support)

General Dynamics Information Technology, Inc.; Washington (District of Columbia); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Full-flex work weeks where possible

401(k) plan

Medical plan options

Job summary

General Dynamics Information Technology, Inc. in Washington, DC seeks a Sr. Desktop Support Specialist (Apple Support) to provide end-user support for Apple devices, including iOS and macOS, in a fast-paced environment.

The role emphasizes executive support, rapid troubleshooting, and collaboration with the IT team. Responsibilities include managing MDM tools (Jamf, AirWatch, Intune), hardware/software troubleshooting, and user education on best practices for iOS, macOS, and collaboration tools.

Qualifications

• 5+ years of related experience.
• Strong expertise in Apple iOS and macOS environments.
• Experience with executive support is preferred.
• US Citizenship required.

Responsibilities

• Provide technical support to end-users on Apple iOS devices and macOS.
• Deliver executive support including rapid troubleshooting and meeting setup.
• Troubleshoot hardware, software, and networking issues on Apple devices.
• Troubleshoot and assist with setup, configuration, and management of Apple and iOS devices.
• Support and administer mobile device management (MDM) solutions such as Jamf, AirWatch, and Intune.
• Maintain accurate inventory and document configurations and resolutions.

Skills

Apple Devices

Apple iOS

Apple macOS

Computer Support

Device Management

Tools

Jamf

AirWatch

Intune

Job description

Job Status and Requirements

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Technical Support Services Job Qualifications: Skills: Apple Devices, Apple Hardware, Apple iOS, Computer Support, Device Management Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes

Job Description

Sr. Desktop Support Specialist (Apple Support)

Responsibilities

• Provide technical support to end-users on Apple iOS devices (iPhones, iPads) as well as macOS systems.
• Deliver executive support services, including rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership.
• Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
• Assist with setup, configuration, and management of Apple and iOS devices.
• Support and administer mobile device management (MDM) solutions such as Jamf, AirWatch, and Intune.
• Perform regular maintenance, security updates, and system optimizations on Apple devices.
• Educate end-users and executives on best practices for using iOS, macOS, and collaboration tools (Teams, Zoom, Office 365).
• Maintain accurate inventory of Apple hardware, peripherals, and software licenses.
• Collaborate with IT team members to implement IT projects and support new initiatives.
• Document troubleshooting processes, system configurations, and resolutions.

Qualifications

• Proven experience as a Desktop Support Technician or in a similar IT support role.
• Strong expertise in Apple iOS and macOS environments (executive support experience strongly preferred).
• Familiarity with troubleshooting techniques for Apple hardware, software, and peripherals.
• Knowledge of mobile device management (MDM) tools (Jamf, AirWatch, Intune).
• Ability to explain technical concepts to non-technical and executive users with clarity and professionalism.
• Excellent problem-solving, multitasking, and organizational abilities.
• Strong communication skills and a customer-first mindset.
• Certifications such as Apple Certified iOS Technician (ACiT) or Apple Certified Support Professional (ACSP) are a plus.
• US Citizenship Required.

Hourly Pay

The likely hourly rate for this position is between $33.15 - $44.85. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Working Conditions

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Onsite

Work Location: USA DC Washington - 400 Maryland Ave SW (DCC161)

Total Rewards at GDIT

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Company Culture and Values

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work
• Community: Award-winning culture of innovation and a military-friendly workplace

About GDIT

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer Statement

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned

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