Systems Specialist - Active TS/SCI w/Poly

General Dynamics Information Technology, Inc.; Maryland; On-site; USD 134,674,000 - 182,240,000; Full time

Benefits offered by this job

401K match

Health plan

Education support

Career mobility

Certifications

Job summary

General Dynamics Information Technology, Inc. is seeking an Information Technology Support Specialist to provide comprehensive technical support for network, desktop and systems hardware and software on-site at Annapolis Junction, MD.

The role requires a Top Secret/SCI with Poly clearance and US citizenship, with a shift of Wed-Sun 10pm-6am. Responsibilities include remote access support, troubleshooting, and guidance to less-experienced staff, ensuring secure, reliable operation of critical

Qualifications

• 5+ years of related experience
• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
• TS/SCI w/ Poly clearance
• Maintains current knowledge of relevant technology as assigned
• Location on-site in Annapolis Junction, MD
• CompTIA Security+ certification
• US Citizenship required
• Shift: Wed-Sun 10pm-6am
• Mission essential position with possible holiday work

Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Skills

Computer Hardware

Remote Access

Remote Support

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Computer Hardware, Remote Access, Remote Support Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes

Job Description:

Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

WHAT YOU’LL NEED TO SUCCEED:

• Required Experience: 5+ years of related experience
• Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
• Security Clearance Level: TS/SCI w/Poly
• Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned
• Location: On-Site in Annapolis Junction, MD
• Certification Required: Comp TIA Security+ - CompTIA
• US Citizenship Required
• Shift: Wednesday - Sunday 10pm-6am
• This position is mission essential, may include work on holidays when required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from #ITPolyMD #GDPoly #Globalservices

The likely hourly rate for this position is between $47.00 - $63.60. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.

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