Desktop Support

General Dynamics Information Technology, Inc.; Virginia Beach (VA); On-site; USD 64,000 - 81,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Paid time off

Job summary

General Dynamics Information Technology, Inc. in Virginia Beach is seeking a Desktop Support Supervisor to lead Tier 2 support on DoW networks, manage on-premise hardware, and perform updates to laptops, desktops, and zero clients.

The role requires TS/SCI clearance, Security+ CE, and 2+ years in AD, SCCM, Exchange, or related areas, with willingness to work a 24x7 schedule and travel as needed.

Qualifications

• 2+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications.
• 2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops.
• Willingness to support a 24x7x365 schedule and travel as required.

Responsibilities

• Provide systems administrative support on DoW networks and enclaves.
• Manage on-premise hardware, perform updates, and troubleshoot Tier 1 & 2 issues.
• Implement system management tactics and maintain lifecycle documentation.

Skills

VDI

Active Directory

SCCM

Exchange

Information Security

Desktop applications

Education

High School Diploma/GED with 3 years of related experience

Associate degree with 4 years of experience

Bachelor's degree with 2 years of experience

Tools

SCCM

Windows 11

Active Directory

Exchange

Job description

Job Description

Transform technology into opportunity as a Desktop Support Supervisor with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Desktop Support Supervisor, you will help ensure today is safe and tomorrow is smarter. With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of War (DoW) networks and enclaves. You will manage services using on-premise hardware and perform regular hardware and software updates. Performs installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise components as required. Additionally, you must be able to implement system management tactics, techniques, and procedures (TTP).

You will provide systems administrative support in areas such as:

• Active Directory
• System Center Configuration Manager (SCCM)
• Exchange
• Information Security
• File Shares
• PKI
• Virus protection

Education

High School Diploma/GED with 3 years of related experience, or Associate degree with 4 years of experience, or Bachelor's degree with 2 years of experience.

Basic Skills & Experience

2+ years in at least three of the following areas:

• VDI
• Active Directory
• SCCM
• Exchange
• Information Security
• Desktop applications

2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops.

Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required.

Knowledge of Networking fundamentals.

Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes.

Creating and updating lifecycle documentation as required.

Clearance and Certification

Clearance Level: TS/SCI required.

Required Certification(s): Security+ CE Certification required; DoD compliance 8570.01.

Location & Physical Requirements

Location: On Customer Site.

US Citizenship: Required.

Desired Skills: Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.

About GDIT

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities.

Support: An internal mobility team focused on helping you achieve your career goals.

Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.

Community: Award-winning culture of innovation and a military-friendly workplace.

OWN YOUR OPPORTUNITY Explore a career in intelligence at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for securing the mission.

Salary

The likely salary range for this position is $64,230 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Work Schedule & Location

Scheduled Weekly Hours: 40

Travel Required: 10-25%

Telecommuting Options: Onsite Work

Location: USA VA Virginia Beach

Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity & Diversity

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.

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