IT Support Specialist - TS/SCI with Polygraph

General Dynamics Information Technology, Inc.; McLean (VA); On-site; USD 80,000 - 108,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility and career growth

Job summary

General Dynamics Information Technology, Inc. seeks an IT Support Specialist to transform technology into opportunity on a mission IT environment. You will join a team that delivers enterprise IT services and supports secure and unsecure networks, providing remote desktop support and Tier 2 troubleshooting.

Education required is a bachelor’s degree in Computer Science or related field, with 3+ years of experience. TS/SCI with Polygraph is required, and on-site work at Tysons, VA is expected.

Qualifications

• 3+ years of IT support or help desk experience.
• Experience with remote desktop support to resolve critical IT issues.
• Experience troubleshooting Tier 2 technical issues.
• Experience deploying and testing hardware and software.
• Experience leading Tier 2 deployments and training resources for rollout.
• Experience using an enterprise ticketing system.
• Strong customer service and problem solving.
• Ability to communicate complex technical concepts to diverse audiences.

Responsibilities

• Provide IT support and help desk service to users.
• Offer remote desktop support to resolve critical IT issues.
• Troubleshoot Tier 2 technical problems.
• Deploy and test hardware and software.
• Lead Tier 2 deployments and training.
• Use enterprise ticketing system to document incidents.
• Deliver superior customer service and support.
• Collaborate across groups to resolve IT system issues.

Skills

Customer Service

IT Support

VTC

Education

Bachelor's degree in Computer Science, Engineering, or related technical discipline

Job description

Job Description

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Customer Service, Information Technology (IT) Support, VTC Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as an IT Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As an IT Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Support Specialist joining our team.

DAY-TO-DAY:

• Demonstrated experience in IT support or help desk roles
• Demonstrated experience in providing remote desktop support to resolve critical IT-related issues
• Demonstrated experience troubleshooting Tier 2 technical issues
• Demonstrated experience deploying and testing hardware and software
• Demonstrated experience leading Tier 2 technical deployments and training resources for rollout
• Demonstrated experience using an enterprise ticketing system
• Demonstrated experience providing superior customer service and support
• Demonstrated experience resolving technical issues efficiently

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:

• Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on secure and unsecure fabrics.
• Demonstrated experience providing strong customer service and problem solving.
• Demonstrated experience interacting with the appropriate service providers to resolve IT systems, connectivity, and network issues.
• Demonstrated experience in supporting VTC to include but not limited to Microsoft Teams, WebEx, and Skype.
• Demonstrated experience in providing mission IT software and hardware support to include but not limited to desktop, software, hardware, printers, uninterrupted power supply (UPS), data transfer requests, and assist with deploying COTS and GOTS applications to meet mission requirements.
• Demonstrated experience working across multiple organizations with competing priorities to resolve IT systems and networks issues, and provide problem solutions to meet mission requirements while adhering to security policies and plans.
• Demonstrated experience in providing support in mission IT environment to facilitate, enable, and drive IT system requirements to fruition.
• Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
• Demonstrated experience in providing remote desktop support to resolve critical IT-related issues.
• Demonstrated experience answering user’s inquiries regarding computer software and hardware operation to resolve problems.
• Demonstrated experience using enterprise tools to document and track incident tickets.
• Demonstrated experience working in a team environment and with all levels of management.

DESIRED SKILLS AND DEMONSTRATED EXPERIENCE:

• Demonstrated experience with IT service delivery processes.
• Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.
• Demonstrated experience with the Sponsors enterprise IT incident ticketing tool.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Required Experience: 3+ years of related

Security Clearance Level: TS/SCI with Polygraph

Location: Tysons, VA - On Customer Site

Work Schedule: 9:30am - 6pm U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

The likely salary range for this position is $80,179 - $108,477. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Onsite Work Location: USA VA McLean Additional Work Locations:

Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.

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