Systems Administrator, Sr. (College Support)
General Dynamics Information Technology, Inc.
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Job summary
General Dynamics Information Technology, Inc. is seeking a Systems Administrator to support NGA College operations in Springfield, VA. You will maintain desktop systems, provide advanced technical support, and coordinate with on-site and remote users to keep IT services reliable.
The role requires TS/SCI clearance and 8+ years of experience, plus certifications such as Security+ or CASP ITIL v4 Foundations. You will lead complex IT tasks, train end-users, and ensure data integrity across systems.
Qualifications
- Knowledge in one or more of the following areas: Thin Client using Virtual Desktop Infrastructure (VDI) Technology Experience and/or knowledgeable with Windows 11, Windows 10, Citrix, SMS, and SCCM
- End User Hardware Thin Client, Thick Monitors, KVMs, Printers, Plotters
- Print Server Configurations, VOIP phone, Desktop Image Management
- Home Directory and Profile Support Services
- E-mail Support Services
- Software Support Services
- Experience with Windows 7, Windows 10, Win11 Citrix, SMS, and SCCM
- Excellent troubleshooting capabilities
- Strong communication skills
- Strong work ethic and attention to detail
- Strong writing skills and documentation
Responsibilities
- Serve as NGA College Liaison for NGA events involving UDS IT equipment or requiring UDS support
- Facilitate meetings and engage with customers and senior leadership
- Address IT questions or concerns and coordinate requirements
- Provide situational awareness on IT maintenance and technology refresh for NGA College classrooms
- Independently develop technical solutions for software, hardware, configurations, and architecture
- Provide troubleshooting for highly complex hardware and software issues
- Perform advanced software installations and OS updates
- Monitor and tune systems for optimum performance
- Guide less experienced personnel on data integrity and standard solutions
- Lead complex data/media recoverability and backups
- Evaluate existing systems and plan long-term strategies
- Configure and maintain networked computers and applications
- Conduct hardware/software audits for compliance
- Establish operational plans and lead large projects
Skills
Education
Tools
Job description
Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Hardware/Software Troubleshooting, Thin Client Technologies, Virtual Desktop Infrastructure (VDI) Certifications: None Experience: 8 + years of related experience US Citizenship Required: Yes
Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA.
As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands‑on support for desktop environments.
- Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
- Facilitate meetings and engage regularly with customers and members of senior leadership to:
- Address IT related questions or concerns
- Coordinate and plan emerging customer requirements and classes
- Provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in NGA College classrooms and spaces
- Independently develops technical solutions for the management for software, hardware, configurations, and architecture.
- Provides interpretation to Systems matters that are moderately complex in nature.
- Provide troubleshooting support for systems hardware and software issues that are highly complex.
- Performs advance software installations and upgrades to operating systems and layered software packages.
- Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
- Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
- Leads complex data/media recoverability following a schedule of system backups and database archive operations.
- Evaluates and assesses existing systems and plans long term strategies.
- Configure and maintain networked computer systems, including hardware, system software, and applications.
- Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
- Recognized subject matter expert in job area typically through advanced education and work experience.
- Established operational plans.
- Manages large projects with limited oversight from manager.
- Inventory management of UDS deployed software and end user devices.
- Utilize Cisco TMS to facilitate VTC calls.
- Strong written and verbal communication is imperative when dealing with technically minded employees and non‑technical colleagues.
- Train end-users in the proper use of hardware and software.
- May training large groups of end users.
- May coach and review the work of less experienced professionals.
- May serve as a team or task leader (Not a people manager).
- May require after‑hours support or weekend support for mission, program and special project support.
- Knowledge in one or more of the following areas:
- Thin Client using Virtual Desktop Infrastructure (VDI) Technology Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
- End User Hardware Thin Client, Thick Monitors, KVM’s, Printers, Plotters
- Print Server Configurations, VOIP phone, Desktop Image Management
- Home Directory and Profile Support Services
- E‑mail Support Services
- Software Support Services
- Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
- Excellent troubleshooting capabilities
- Strong communication skills
- Strong work ethic and attention to detail
- Strong writing skills (consistently document work completed)
- Strong time management skills and ability to work flexible schedules to meet job requirements
- Ability to move and lift computers, printers, monitors, and other hardware
- Team player and willing to share knowledge and learn from others to ensure team's success
- Enthusiasm and ability to adapt to new and changing technologies
- Education/Experience Requirement: BA/BS (or equivalent experience) 8+ years of experience
- Certifications: Security+ or CASP ITIL v4 Foundations
- Location: Customer Site
- US Citizenship Required
The likely salary range for this position is $124,093 - $136,850. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: Onsite
Work Location: USA VA Springfield
Additional Work Locations: (not provided)
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
- Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match.
- To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission‑ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.
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