Sr Desktop Support Specialist

CoorsTek; Benton (AR); On-site; USD 36,000 - 39,000; Full time

Job summary

CoorsTek is seeking a Sr Desktop Support Specialist to install, support, and maintain IT systems across sites, ensuring optimal infrastructure performance. You will train end users, mentor junior staff, and document procedures while handling incidents and requests with a customer-focused approach.

The role requires 4+ years IT experience, proficiency in Windows/MacOS and MS Office, and willingness to work shifts as needed. A+ certification is preferred and on-site work in Arkansas is expected.

Qualifications

• Associate degree in a related field required.
• Minimum 4 years of applicable IT experience.
• A+ certification preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Install, support, and maintain IT systems and peripherals.
• Provide training and support to end users and staff on IT topics.
• Mentor site infrastructure technicians and assist with multi-site coordination.
• Handle incidents and requests via phone, email, or tickets in a timely manner.
• Assist in business continuity and disaster recovery planning.

Skills

Windows OS

Mac OS

MS Office

Incident management

Problem solving

Customer service

On-call support

End-user training

Education

Associate degree

Bachelor's degree preferred

Tools

A+ Certification

Job description

It's exciting to work for a company that makes the world measurably better.We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing.Job TitleSr Desktop Support SpecialistResponsible for the installation, support, and maintenance of IT related systems and peripherals, and software to ensure optimal infrastructure performance.Roles and Responsibilities:Works independently with minimal supervision to support computer systems, software and peripherals, including documenting, installing, diagnosing, repairing, maintaining, and upgrading computer hardware and software.Provides training and support to end users and other IT staff on various IT related subjects.Provides mentorship and guidance for Site Infrastructure Support Technicians.May be required to maintain and document complex applications, the support of industrial machinery and local area network.May be responsible for multiple sites and help oversee contractors at multiple sites.Documents, maintains, analyzes, and repairs software, computer systems, peripherals, local and network printers, and audio-visual equipment.Provides support, and training on Apple, Windows, and Android devices.Provide documentation and assists with support of operating systemsResponds to telephone calls, emails, on-line Service Center tickets, and personnel requests for infrastructure support in a timely manner,Communicates status or progress of any outstanding issues in a timely manner to affected group(s).Researches and resolves desktop hardware and software related problems, collaborating with site infrastructure support technicians, network and system administrators or application analysts for more complex issues.Creates, tests, and maintains procedures and knowledge base articles for IT infrastructure management, suggesting improvements to current procedures as needed.Researches and evaluates computer products in support if PC procurement and development efforts.Assists with developing long-term strategies and capacity planning for meeting future, current, and future executive staff needs.Assists in development of business continuity and disaster recovery plans. Responds to crises in accordance with such plans.May work directly with executives, and their assistants to assure a high-quality technical experience.Assists and/or performs in any and all areas as assigned.Job Requirements:Education:Associate’s Degree in related field; minimum 4 years applicable IT; Bachelor's preferredA+ Certification preferredFunctional/Technical Knowledge, Skills & Abilities:Proficient in Microsoft Operating Systems, Mac Operating Systems and MS Office Software.Possess ability to communicate to all levels using excellent written and verbal communication skillsIncident management skillsProblem management skillsMust be able to work with a diverse variety of people from different cultures and backgroundsMay work any and all shifts/days as required and may be on call. .Maintains acceptable level of cleanliness in the work area.Possesses exceptional customer service skillsAttention to detailSelf-starterTarget Hiring RangeHourly: USD 25.65 - USD 28.53Actual compensation is commensurate with experience, skills and education. CoorsTek strives to give all qualified applicants equal opportunity and to make selection decisions on job related factors. Do not provide any information on the application which will indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation.If you like working for a company that makes a real difference in the world, you'll enjoy your career with us!