Sr Desktop Support Specialist

RiseMe; Arkansas; On-site; USD 35,000 - 39,000; Full time

Job summary

CoorsTek is seeking a Sr Desktop Support Specialist to install, support, and maintain IT systems and peripherals to ensure optimal infrastructure performance. The role covers Windows, Mac, and Android devices, end-user training, and cross-site coordination across multiple facilities.

The position requires an Associate degree with 4+ years of IT experience; A+ certification is preferred. Strong incident and problem management skills, plus excellent communication, are essential.

Qualifications

• Proficient with Windows and Mac operating systems and MS Office.
• Ability to document, diagnose, repair and upgrade computer hardware and software.
• Excellent written and verbal communication across all levels.

Responsibilities

• Supports computer systems, software and peripherals; documents, installs and upgrades hardware and software.
• Provides end-user training and guidance to IT staff and site personnel.
• Mentors site infrastructure technicians and may supervise contractors.
• Maintains and documents applications and networked devices across multiple sites.
• Responds to tickets and requests in a timely manner; communicates status to stakeholders.
• Develops procedures and knowledge base for IT infrastructure management.
• Assists with long-term IT strategy and disaster recovery planning.

Skills

Windows OS

MacOS

MS Office

Incident management

Problem management

Customer service

On-call availability

Communication

Education

Associate degree in related field

4+ years IT experience

Bachelor's degree preferred

A+ certification preferred

Job description

It's exciting to work for a company that makes the world measurably better.

We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing.

Job Title

Sr Desktop Support SpecialistResponsible for the installation, support, and maintenance of IT related systems and peripherals, and software to ensure optimal infrastructure performance.

Roles and Responsibilities

• Works independently with minimal supervision to support computer systems, software and peripherals, including documenting, installing, diagnosing, repairing, maintaining, and upgrading computer hardware and software.
• Provides training and support to end users and other IT staff on various IT related subjects.
• Provides mentorship and guidance for Site Infrastructure Support Technicians.
• May be required to maintain and document complex applications, the support of industrial machinery and local area network.
• May be responsible for multiple sites and help oversee contractors at multiple sites.
• Documents, maintains, analyzes, and repairs software, computer systems, peripherals, local and network printers, and audio-visual equipment.
• Provides support, and training on Apple, Windows, and Android devices.
• Provide documentation and assists with support of operating systems
• Responds to telephone calls, emails, on-line Service Center tickets, and personnel requests for infrastructure support in a timely manner,
• Communicates status or progress of any outstanding issues in a timely manner to affected group(s).
• Researches and resolves desktop hardware and software related problems, collaborating with site infrastructure support technicians, network and system administrators or application analysts for more complex issues.
• Creates, tests, and maintains procedures and knowledge base articles for IT infrastructure management, suggesting improvements to current procedures as needed.
• Researches and evaluates computer products in support if PC procurement and development efforts.
• Assists with developing long-term strategies and capacity planning for meeting future, current, and future executive staff needs.
• Assists in development of business continuity and disaster recovery plans. Responds to crises in accordance with such plans.
• May work directly with executives, and their assistants to assure a high-quality technical experience.
• Assists and/or performs in any and all areas as assigned.

Job Requirements

Education

• Associate’s Degree in related field; minimum 4 years applicable IT; Bachelor's preferred
• A+ Certification preferred

Functional/Technical Knowledge, Skills & Abilities

• Proficient in Microsoft Operating Systems, Mac Operating Systems and MS Office Software.
• Possess ability to communicate to all levels using excellent written and verbal communication skills
• Incident management skills
• Problem management skills
• Must be able to work with a diverse variety of people from different cultures and backgrounds
• May work any and all shifts/days as required and may be on call. .
• Maintains acceptable level of cleanliness in the work area.
• Possesses exceptional customer service skills
• Attention to detail
• Self-starter

Target Hiring Range

Hourly: USD 25.65 - USD 28.53

Actual compensation is commensurate with experience, skills and education. CoorsTek strives to give all qualified applicants equal opportunity and to make selection decisions on job related factors. Do not provide any information on the application which will indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation.

If you like working for a company that makes a real difference in the world, you'll enjoy your career with us!