Sr Desktop Support Specialist

CoorsTek; United States; On-site; USD 35,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Benefits

Company-Matched 401K (USA)

HSA with Company Contribution

Wellness Reimbursement

Safety Programs

Performance-Based Bonuses

Job summary

CoorsTek in the United States is seeking a Sr Desktop Support Specialist to install, support, and maintain IT systems and peripherals ensuring peak infrastructure performance.

The role covers end-user training, incident management, on-call shifts, and collaboration with site teams to support multiple sites and contractors.

Candidates should have an associate degree, 4+ years IT experience, and strong communication skills across diverse groups.

Qualifications

• Associate’s Degree in related field; minimum 4 years applicable IT; Bachelor's preferred
• A+ Certification preferred
• Proficient in Microsoft Operating Systems, Mac Operating Systems and MS Office Software
• Possess ability to communicate to all levels using excellent written and verbal communication skills
• Incident management skills
• Problem management skills
• Must be able to work with a diverse variety of people from different cultures and backgrounds
• May work any and all shifts/days as required and may be on call.
• Maintains acceptable level of cleanliness in the work area
• Possesses exceptional customer service skills
• Attention to detail
• Self-starter

Responsibilities

• Support computer systems, software and peripherals, documenting, diagnosing, repairing, maintaining, and upgrading hardware and software.
• Provide training and support to end users and IT staff.
• Mentor Site Infrastructure Support Technicians.
• Maintain and document complex applications and support for industrial machinery and LAN.
• Coordinate with multiple sites and contractors.
• Maintain printers and AV equipment; support Apple, Windows, and Android devices.
• Create and maintain procedures and knowledge base articles.
• Assist with PC procurement and development efforts.
• Assist in business continuity and disaster recovery planning.

Skills

Windows

Mac OS

MS Office

Incident management

Problem management

Communication

On-call mindset

Education

Associate’s Degree

Bachelor’s preferred

A+ Certification preferred

Job description

It's exciting to work for a company that makes the world measurably better.

We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing.

Job Title

Sr Desktop Support Specialist

Responsible for the installation, support, and maintenance of IT related systems and peripherals, and software to ensure optimal infrastructure performance.

Roles and Responsibilities

Works independently with minimal supervision to support computer systems, software and peripherals, including documenting, installing, diagnosing, repairing, maintaining, and upgrading computer hardware and software. Provides training and support to end users and other IT staff on various IT related subjects. Provides mentorship and guidance for Site Infrastructure Support Technicians. May be required to maintain and document complex applications, the support of industrial machinery and local area network. May be responsible for multiple sites and help oversee contractors at multiple sites. Documents, maintains, analyzes, and repairs software, computer systems, peripherals, local and network printers, and audio-visual equipment. Provides support, and training on Apple, Windows, and Android devices. Provide documentation and assists with support of operating systems Responds to telephone calls, emails, on-line Service Center tickets, and personnel requests for infrastructure support in a timely manner, Communicates status or progress of any outstanding issues in a timely manner to affected group(s). Researches and resolves desktop hardware and software related problems, collaborating with site infrastructure support technicians, network and system administrators or application analysts for more complex issues. Creates, tests, and maintains procedures and knowledge base articles for IT infrastructure management, suggesting improvements to current procedures as needed. Researches and evaluates computer products in support if PC procurement and development efforts. Assists with developing long-term strategies and capacity planning for meeting future, current, and future executive staff needs. Assists in development of business continuity and disaster recovery plans. Responds to crises in accordance with such plans. May work directly with executives, and their assistants to assure a high-quality technical experience. Assists and/or performs in any and all areas as assigned.

Job Requirements

Education: Associate’s Degree in related field; minimum 4 years applicable IT; Bachelor's preferred A+ Certification preferred Functional/Technical Knowledge, Skills & Abilities: Proficient in Microsoft Operating Systems, Mac Operating Systems and MS Office Software. Possess ability to communicate to all levels using excellent written and verbal communication skills Incident management skills Problem management skills Must be able to work with a diverse variety of people from different cultures and backgrounds May work any and all shifts/days as required and may be on call. . Maintains acceptable level of cleanliness in the work area. Possesses exceptional customer service skills Attention to detail Self-starter Target Hiring Range Hourly: USD 25.65 - USD 28.53 Actual compensation is commensurate with experience, skills and education.

CoorsTek strives to give all qualified applicants equal opportunity and to make selection decisions on job related factors. Do not provide any information on the application which will indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation.

CoorsTek strives to give all qualified applicants equal opportunity and to make selection decisions on job related factors. Do not provide any information on the application which will indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation.

If you like working for a company that makes a real difference in the world, you'll enjoy your career with us!

About Us

Making the world measurably better...one person at a time. CoorsTek products and components touch people’s lives in unexpected, awe-inspiring ways. Though most people may not realize it, CoorsTek components enable technological solutions across virtually every industry—from simple items like beverage dispensers and light switches to high-tech items like cell phones and satellites. Chances are, you are using a CoorsTek-enabled technology every day without even knowing it! We create these amazing solutions by leveraging our expertise in materials science, deploying best-in-class R&D capabilities, and by creating efficient, safe work environments. Most importantly, we employ dedicated, hardworking, and creative individuals. The key component to our success is our people. CoorsTek strives to give all qualified applicants equal opportunity and to make selection decisions on job related factors. Do not provide any information on the application which will indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation.

Benefits

• Paid Time Off
• Medical, Dental, Vision Benefits
• Company-Matched 401K (USA only)
• Company-Matched Pension Plan (CANADA only)
• HSA (Health Savings Account) with Company Contribution
• Wellness Reimbursement Program (USA only)
• Voluntary Benefits (Pet Insurance, Legal Insurance, Accident Insurance, Critical Illness Insurance & more) (USA only)
• Safety Programs (reimbursement for safety shoes and company provided safety glasses)
• Performance-Based Bonuses for all Employees
• Employee Recognition Programs
• Mentorship Program
• Community & Volunteer Events & MORE!