Sr Desktop Support Analyst

Worldwide Flight Services (WFS); Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

DailyPay / pay advances through DailyP

Awardco recognition awards

Medical options for full/part-time

Travel Discounts & Pet insurance

Wellness programs

401k program

Internal mobility & transfers

Job summary

Worldwide Flight Services is seeking a Senior Desktop Support Analyst to provide advanced end-user support across our global organization. You will troubleshoot complex hardware and software issues, support Windows and macOS devices, and ensure secure, reliable access to Microsoft 365 applications for executives and staff alike.

Responsibilities include proactive pre-event support, device setup and refresh, and seamless user experiences with minimal disruption while maintaining strict

Qualifications

• 5+ years of hands-on desktop, service desk, or executive support experience.
• Experience supporting senior executives, VIP users, or high-touch groups preferred.
• Experience in a corporate environment requiring discretion and professionalism.
• Ability to deliver discreet, polished, and highly responsive support in person, by phone, email, chat, or remote session.
• Ability to maintain strict confidentiality when handling executive devices, communications, files, credentials, schedules, and sensitive information.
• Ability to translate technical issues into clear business language without jargon.
• Bachelor’s degree preferred; education/experience may be considered in lieu of degree.
• Relevant industry certifications (A+, Network+, CCNA, Microsoft 365 Certified).

Responsibilities

• Provide proactive support before key meetings, travel, presentations, executive events, and other high-visibility activities.
• Diagnose and resolve complex hardware, software, operating system, network, authentication, email, VPN, collaboration, and peripheral issues.
• Support Windows and macOS devices, Microsoft 365, Outlook, Teams, mobile devices, printers, docking stations, and common enterprise applications.
• Perform device setup, replacement, configuration, migration, and refresh activities with minimal disruption to executive users and general user base.

Skills

Executive support

Customer service

Windows/macOS support

Microsoft 365 / Outlook / Teams

Security & confidentiality

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft 365 Suite

Outlook

Teams

VPN

Printers & peripherals

Docking stations

Job description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Senior Desktop Support Analyst provides advanced technical support to employees at all levels of the organization, ensuring the reliable operation of desktop, laptop, mobile, and peripheral technologies. This role is responsible for troubleshooting complex hardware and software issues, delivering exceptional customer service, and supporting the implementation, maintenance, and continuous improvement of end-user technology solutions.

Responsibilities

• Provide proactive support before key meetings, travel, presentations, executive events, and other high- visibility activities.
• Diagnose and resolve complex hardware, software, operating system, network, authentication, email,
• VPN, collaboration, and peripheral issues.
• Support Windows and macOS devices, Microsoft 365, Outlook, Teams, mobile devices, printers, docking stations, and common enterprise applications.
• Perform device setup, replacement, configuration, migration, and refresh activities with minimal disruption to executive users and general user base.

Minimum Requirements

• Minimum 5 years of hands-on desktop, service desk, field support, or executive support experience.
• Demonstrated experience supporting senior executives, VIP users, or other high-touch customer groups preferred.
• Experience working in a corporate environment where responsiveness, discretion, and professionalism are critical.
• Ability to deliver discreet, polished, and highly responsive support in person, by phone, email, chat, or remote session.
• Ability to maintain strict confidentiality when handling executive devices, communications, files, credentials, schedules, and sensitive business information.
• Ability to adapt communication style to the user and situation, translating technical issues into clear business language without unnecessary technical jargon
• Bachelor’s degree in computer science, Computer Engineering, or a related technical field preferred. A combination of education and experience may be considered in lieu of degree.
• Relevant industry certifications (A+, Network +, CCNA, Microsoft 365 Certified)

Preferred Skills

Other high-touch customer groups preferred.

Physical Requirements/Working Conditions

(For office roles) This role requires the ability to remain in a stationary position for extended periods, operate a computer and office equipment, communicate effectively, and occasionally move items up to 20 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!