Senior Manager Express Amazon BDL

Worldwide Flight Services (WFS); Windsor Locks (CT); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Daily Pay access up to 50%

On‑the‑spot awards via Awardco

Medical options

Travel discounts

Wellness programs

401k with company match

Internal mobility and transfers

Equal opportunity employer

Job summary

Worldwide Flight Services seeks an Air Logistics Senior Manager Express Operations to oversee warehouse and ramp activities, ensuring fast, safe package flow from aircraft to warehouse to trucks. You will lead a hands‑on team, maintain security compliance, and report on operations while coordinating with contract partners.

The role requires a Bachelor’s degree with 5+ years leadership in aviation/logistics and a proactive approach to safety, security, and customer satisfaction.

Qualifications

• Requires a Bachelor’s degree or equivalent with related experience in airline/logistics/transport.
• Experience leading teams in high‑throughput operations a must.
• Ability to train and develop personnel and manage 24/7 schedules.
• Strong safety, security, and regulatory adherence required.

Responsibilities

• Lead and support staff to foster teamwork and performance.
• Coach managers and supervisors in leadership and operations.
• Ensure staffing aligns with SLA standards and safety rules.
• Maintain compliance with TSA, FAA, and airport procedures.
• Prepare operational reports and incident documentation.
• Coordinate badge renewals and government-mandated meetings.
• Collaborate with internal/external partners to optimize throughput.
• Oversee equity, safety, and quality during shifts.

Skills

Leadership

Training & development

Safety compliance

Communication skills

Problem solving

Attention to detail

Team coordination

Adaptability

Education

Bachelor's degree

Tools

MS Office

Kronos

Job description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

Job Summary

The Air Logistics Senior Manager Express Operations will be responsible for the management of warehouse operations and airport ramp operations while also working with internal and external executive-level contract partners to ensure efficient handling of Express packages. This is a cross-dock operation; our role is to facilitate daily throughput of packages from aircraft to warehouse to trucks with no/minimal storage. Our indoor facility is an open-air environment and not temperature controlled, and you may work in or around aircraft. The Air Logistics Senior Manager leads the team following our structured processes and guidelines, keeping the safety of all our team members first. This role is a hands‑on role in moving packages throughout the facility and works with the team to ensure that customer satisfaction, safety, security, quality exceed standards for their assigned shift. Our Air Logistics Senior Manager will also maintain and control all required aspects of the operation during their shift in accordance with the corporate security program and TSA legislation.

Curious to learn more about us and what we do, click on the link here: https://youtu.be/YP1dUqazgC0?si=yKNRD6GIFfQP39_I

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on‑time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Responsibilities

• Lead, organize, and support staff to foster a culture of teamwork, motivation, accountability, and pride within a diverse, multicultural environment.
• Develop future leaders by coaching managers and supervisors in effective leadership and operational management skills.
• Oversee staff performance to meet business needs and ensure compliance with carrier Service Level Agreement standards.
• Ensure operational leaders properly guide Ramp Agents and Warehouse Agents in adhering to all safety rules, procedures, and established standards.
• Support employee relations efforts, including conflict resolution, performance evaluations, counseling input, and termination recommendations.
• Maintain strict compliance with Airport Police, TSA, USCBP, and FAA security regulations; challenge any individual without proper airport identification in WFS facilities or Airport Operational Areas (AOA).
• Prepare and deliver operational reports, including weekly, monthly, and ad hoc data as required.
• Complete injury and damage reports in accordance with company and regulatory requirements.
• Ensure post‑accident and post‑injury testing is conducted when required.
• Assist customer representatives by providing data and documentation for compliance reporting and audits.
• Maintain required employment records and coordinate mandatory airport‑related appointments, including badge renewals, USCBP interviews, and other government‑required meetings.

Minimum Requirements

• Bachelor's degree (B. A.) from four-year College or university; or two to five years related experience and/or training; or equivalent combination of education and experience
• Airline/Logistics/Transportation experience preferred
• 5 years of leadership and management experience required
• Must possess leadership skills with the ability to train and develop personnel
• Must be able to continually respond to and prioritize within a fluid work environment
• Must have ability to work across the 24/7 schedule based on the needs of the business

Preferred Skills

• English proficiency (e.g., reading, writing, speaking, listening)
• Mental abilities (e.g., visual observation and identification, mental rotation)
• Interpersonal skills (e.g., customer service, dependability)
• Work values (e.g., responsibility, honesty, integrity)
• Physical abilities (e.g., lifting and carrying freight weighing up to 75 lbs., bending, reaching, stooping, squatting, standing, walking, and identifying objects)
• Basic use of office equipment (copier, fax, calculator, point of service/POS system)
• Computer literate with proficient use of software and/or computer programs (MS Office, Kronos)
• Knowledge of advanced arithmetic and mathematics
• Knowledge of airline codes, prefixes, common cargo abbreviations
• Comprehension of airway bill
• Attention to detail
• Ability to prepare written documents, communications, and counseling notices
• Ability to follow instructions from the Terminal Manager and customer(s)
• Ability to act in a managerial position and give direction to Supervisors

Physical Requirements/Working Conditions

• Ability to lift up to 50 lbs.
• Ability to work indoors and outdoors in a variety of temperatures, rain, wind, hot and cold weather
• Ability to stand for an entire shift and move long distances across our facilities

Perks And Benefits

• Want your pay in advance? All team members can access up to 50% of earned wages when you need them through the Daily Pay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part‑time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
• WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.