Deskside Technician I

Stefanini North America and APAC; Owensboro (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Professional development

Job summary

Stefanini North America and APAC is seeking a data-driven IT support specialist in Owensboro, KY to handle desktop and peripheral hardware, software, and network troubleshooting. You will diagnose and repair end-user issues, manage printer problems, and ensure connectivity from PC to the network.

Ideal candidates have 1+ years of desk-side experience, strong MS Office knowledge, VPN and AD proficiency, and a customer-focused approach.

Qualifications

• 1+ years corporate desk side support experience with Windows 7/10.
• Experience troubleshooting and replacing hardware on Lenovo PCs.
• Experience using Active Directory.
• Experience supporting Microsoft Office 2007/2016 including Lync/OWA and Outlook 2016.
• Experience troubleshooting wireless connectivity and VPN.
• Experience with basic hardware printer support.
• Experience with Symantec Endpoint Protection, BitLocker, SCCM, and RDP.

Responsibilities

• Provide hardware/software support services to onsite client including break/fix
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral device failures and implement repair solutions
• Troubleshoot network devices to ensure connectivity from PC to Network
• Provide hardware/software support services to onsite client including break/fix
• Diagnose end-user system failures and implement repair solutions

Skills

Desk-side support

Windows 7/10

Active Directory

Microsoft Office 2016

Lync/OWA

Wireless connectivity

VPN

Printer support

SCCM

RDP

Tools

SCCM

RDP

Outlook 2016

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What do you need to succeed?

• 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware on Lenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
• Must be willing to work either of these shift hours:
  • Monday - Friday: 2:00 PM - 11:00 PM
  • Thursday - Friday: 7:00 AM - 4:00 PM & Saturday - Sunday: 6:00 PM - 6:00 AM

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.