Sr. Deskside support - SFO

Cognizant; San Francisco (CA); Hybrid; USD 79,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays & PTO

Disability insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Sr. Deskside support specialist in San Francisco (SFO) to provide technical and operational support to traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities include supporting Bloomberg Terminal, Refinitiv Eikon, Reuters, Fidessa, OMS/EMS, and handling incidents via ServiceNow/Remedy in a fast-paced environment with on-site and remote assistance.

Qualifications

• 4-8 years in Trader Support, Front Office Support or Financial Services IT Support.
• Experience supporting Investment Banking, Capital Markets, Asset Management or Brokerage environments.
• Strong Windows/Mac device support and troubleshooting.

Responsibilities

• Provide technical and operational support to traders and front-office users to ensure high availability of trading applications, market data platforms, and trading floor infrastructure.
• Support Bloomberg Terminals, Refinitiv Eikon, Reuters, Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or Remedy, ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.

Skills

Stakeholder management

Problem solving

Communication

Front Office support

Tools

ServiceNow

Remedy

Citrix

Microsoft 365

Bloomberg Terminal

Refinitiv Eikon

Job description

Sr. Deskside support - SFO

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Responsibilities

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.

Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.

Provide onsite and remote support to traders in a fast-paced high-pressure environment.

Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.

Coordinate with application network infrastructure and vendor teams for issue resolution.

Perform software installations upgrades user access management and hardware deployments.

Maintain documentation and follow ITIL-based support processes.

Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

Strong Windows/Mac devices support and troubleshooting skills.

Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).

Familiarity with ITSM tools (ServiceNow Remedy etc.).

Strong communication stakeholder management and problem-solving skills.

4-8 years in Trader Support Front Office Support or Financial Services IT Support.

Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Salary

The Salary for this position will be yearly 79000 TO 90,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.