Sr. Default Loan Servicing Specialist – Asset Management/REO - ServiceMac (Hybrid)

First American; Fort Mill (SC); Hybrid; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision Insurance

Company-paid Life Insurance

Vacation and Holiday Pay

401k Retirement Plan Contribution

Job summary

First American is seeking a Default Loan Servicing Specialist – Asset Management to support REO liquidation across USDA, VA, and Asset channels, with FHA Post Sale workflows. This role requires hybrid work: 3 days onsite and 2 days remote.

You will coordinate activation processes, valuations, occupancy checks, and closing workflows, while monitoring preservation requirements and vendor communications. Cross-functional collaboration and regulatory compliance are essential parts of the role.

Qualifications

• 2–3 years experience in property preservation, REO, asset management, or default servicing.
• Familiarity with USDA, VA, and FHA post-sale processes.
• Strong knowledge of MSP, LoanSphere, Yardi/P260, FHA Connection.
• Strong communication and problem-solving skills.
• Experience handling multiple loan types.
• Vendor oversight experience.
• Understanding of REO valuation methodologies.

Responsibilities

• REO Liquidation Support: activation processes, MSP updates, occupancy checks, broker assignments, valuation ordering.
• Monitor preservation requirements and vendor communications.
• Support Cash-for-Keys workflows for occupied REO assets.
• Review valuations and support claim processes.
• Manage REO closing workflows.
• FHA Post Sale Workflow Coverage: conveyance timelines, HUD claim readiness, CWCOT/2nd Chance reviews, eviction coordination, Title Curative reviews.
• Compliance & Documentation: maintain accurate loan documentation, ensure regulatory compliance, apply policy updates.
• Cross-Functional Collaboration: support multiple teams, communicate risks and escalations, participate in audits and billing rule refinement.

Skills

Communication skills

Problem solving

Multitasking

Vendor oversight

REO valuation knowledge

Tools

MSP

LoanSphere

Yardi/P260

FHA Connection

Job description

Who We Are

ServiceMac is a new sub‑servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Default Loan Servicing Specialist – Asset Management serves as a cross‑functional, utility‑style specialist supporting all facets of REO liquidation across USDA, VA, and Asset channels, while also providing coverage for FHA Post Sale workflows. Candidates selected for this role must be comfortable working on a hybrid schedule, 3 days onsite and 2 days remote.

WHAT YOU'LL DO

REO Liquidation Support (USDA, VA, Asset)

• Assist with REO activation processes and MSP updates.
• Coordinate occupancy checks, broker assignments, and valuation ordering.
• Monitor preservation requirements and vendor communications.
• Support Cash‑for‑Keys workflows for occupied REO assets.
• Review valuations and support claim processes.
• Manage REO closing workflows.

FHA Post Sale Workflow Coverage

• Support FHA conveyance timelines and HUD claim readiness.
• Assist with CWCOT/2nd Chance reviews and auction coordination.
• Monitor eviction status and coordinate with legal teams.
• Support Title Curative reviews.

Compliance & Documentation

• Maintain accurate loan documentation across MSP and related repository systems.
• Ensure compliance with investor, insurer, and agency guidelines.
• Apply updates from policy and regulatory changes.

Cross‑Functional Collaboration

• Support multiple teams depending on operational demand.
• Communicate risks, status updates, and escalations.
• Participate in audits, QC, and billing rule refinement.

WHAT YOU'LL BRING

Education, Experience, Licensure and Certifications

• 2–3 years experience in property preservation, REO, asset management, or default servicing.
• Familiarity with USDA, VA, and FHA post‑sale processes.
• Strong knowledge of MSP, LoanSphere, Yardi/P260, FHA Connection.
• Strong communication and problem‑solving skills.
• Experience handling multiple loan types.
• Vendor oversight experience.
• Understanding of REO valuation methodologies.

Competitive Salary and Benefits

Competitive Salary and Benefits Include: Medical, Dental and Vision Insurance Company-paid Life Insurance, Vacation and Holiday Pay 401k Retirement Plan Contribution

Pay Range: $28.09 - $37.44 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

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