Sr. Default Litigation Loan Servicing Specialist - Foreclosure

First American; North Carolina; On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

PTO

Job summary

First American seeks an experienced Default Loan Servicing Specialist to manage high-risk mortgage portfolios, ensuring compliance with state and federal laws while coordinating with attorneys, investors and trustees. You will handle foreclosure, bankruptcy and related proceedings, track deadlines, and monitor portfolios to minimize risk.

Ideal candidates bring 3+ years in Mortgage Litigation, Mortgage Servicing or Title Resolution, strong communication skills, and proficiency in MS Word/Excel.

Qualifications

• High School diploma or equivalent; Paralegal degree/certificate preferred.
• College preferred for advancement in legal/financial roles.
• 3+ years of directly related experience in Mortgage Litigation, Mortgage Servicing, Mortgage Title Resolution, legal and/or financial.

Responsibilities

• Manage high-risk mortgage portfolios to ensure regulatory compliance.
• Oversee counsel's legal proceedings and milestones in jurisdiction.
• Process foreclosure and bankruptcy activities per state/federal laws and investor guidelines.
• Coordinate with mortgagors, attorneys, investors, insurers, and trustees throughout default processes.
• Review filings to ensure timely default timeframes and accuracy.

Skills

Mortgage Litigation

Mortgage Servicing

Mortgage Title Resolution

GSE experience

MSP

LoanSphere

Microsoft Word

Excel

PowerPoint

Attention to detail

Communication skills

Lead team

Independent work

Customer service

Education

High School diploma or equivalent

Paralegal Degree or Certificate

College

Tools

Microsoft Outlook

Windows

Job description

Who We Are

ServiceMac is a new sub‑servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Responsible for hankding mortgage accounts to ensure all title resolution, contested, senior lien monitoring and non- monetary default activities follow all state and federal laws. Perform a variety of default loan servicing tasks within timelines and workflow processes on files. Processes are managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance
Default Loan Servicing Specialists perform duties related to early-stage, late-stage, reporting, and litigation in the default loan servicing process.

WHAT YOU'LL DO

• Experiencedteammembertomanagethehighriskportfolioassociatedwiththepositiontoensurecompliancewith regulatory guidelines.
• Oversightofcounsel'slegalproceedingsinthejurisdictiontoensureappropriateactionistakeandallmilestonesare met.
• Servicemortgageaccountstoensureavarietyofforeclosure,andbankruptcy,andescalatedactivitiesareprocessedin compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines.
• Actasrepresentativetothecompanyinwitnesscapacityformediations,settlement,non-jurytrials,jurytrialsand depositions.
• Responsible for servicing mortgage accounts to ensure the foreclosure and bankruptcy are processed in compliance withallstateandfederallaws,whilemaintainingcompliancewithInvestor,Insurer,Agency,andcompanyguidelines.
• Conductscomplete reviews of filesto ensure all defaulttime frames have been met.
• Managesdefaultproceedingsonassignedcasesbyinteractingandinstructingvariouspartiessuchasmortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the default process.
• Monitorsattorneyperformancebyreviewingallproceedings,recordsandtimeframesinadditiontoworkingallsystem/ database activities throughout the default process.
• Auditaccountsforexpensecomplianceandensuresproperapplicationtosystemof record
• Performrequiredresearchonanyloanwithquestionableitemssuchastheapplicationofpayments,propernotification, and any other situation that may arise
• Manageexceptionreportingusedaskeycontrolsforminimizingrisk.Trackstrendsandrecommendsprocess improvements
• Experiencedteammembertomanagethehighriskportfolioassociatedwiththepositiontoensurecompliancewith regulatory guidelines.
• Oversightofcounsel'slegalproceedingsinthejurisdictiontoensureappropriateactionistakeandallmilestonesare met.
• Servicemortgageaccountstoensureavarietyofforeclosure,andbankruptcy,andescalatedactivitiesareprocessedin compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines.
• Actasrepresentativetothecompanyinwitnesscapacityformediations,settlement,non-jurytrials,jurytrialsand depositions.
• Responsible for servicing mortgage accounts to ensure the foreclosure and bankruptcy are processed in compliance withallstateandfederallaws,whilemaintainingcompliancewithInvestor,Insurer,Agency,andcompanyguidelines.
• Conductscomplete reviews of filesto ensure all defaulttime frames have been met.
• Managesdefaultproceedingsonassignedcasesbyinteractingandinstructingvariouspartiessuchasmortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the default process.
• Monitorsattorneyperformancebyreviewingallproceedings,recordsandtimeframesinadditiontoworkingallsystem/ database activities throughout the default process.
• Auditaccountsforexpensecomplianceandensuresproperapplicationtosystemof record
• Performrequiredresearchonanyloanwithquestionableitemssuchastheapplicationofpayments,propernotification, and any other situation that may arise
• Manageexceptionreportingusedaskeycontrolsforminimizingrisk.Trackstrendsandrecommendsprocess improvements

WHAT YOU'LL BRING

Knowledge and Skills/Technology Used

• High School diploma or equivalent, Paralegal Degree or Certificate preferred
• College preferred
• 3 + years of directly related experience such as Mortgage Litigation, Mortgage Servicing, Mortgage Title Resolution, legal and/or financial
• Good verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• GSE and Government experience preferred
• MSP and LoanSphere experience preferred
• Proficient in Microsoft Word, Excel and PowerPoint
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and
• Microsoft Outlook experience preferred
• Strong attention to detail and ability to adhere to strict guidelines and procedures
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to effectively coach, motivate and lead team members
• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay Range: $30.91 - $41.20 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.