Operations Manager - Cash Management

First American; Fort Mill (SC); On-site; USD 77,000 - 103,000; Full time

Benefits offered by this job

medical

dental

vision

401k

PTO/paid sick leave

employee stock purchase plan

Job summary

First American is seeking a leader to oversee daily operations of a large department, providing direct and indirect supervision, guiding performance reviews, and making hiring and compensation recommendations. The role emphasizes execution, compliance, and continuous improvement within a people-first culture.

The position offers an opportunity to work within a recognized Fortune-listed employer known for inclusivity and strong benefits.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5-7 years of directly related experience.
• 3-5 years demonstrated experience in a supervisory or management role.
• Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level.

Responsibilities

• Manages and sets priorities of the daily operations of a large functional area or department.
• Provides direct and indirect supervision of teams.
• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching.
• Makes hiring and compensation recommendations.

Skills

Leadership

Project management

Stakeholder management

Team development

Communication

Education

Bachelor’s degree

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Oversees a team or multiple small teams, ensuring smooth delivery of processes and services while building team capability. Focuses on execution, compliance, and continuous improvement.

HOW YOU'LL CONTRIBUTE

Manages and sets priorities of the daily operations of a large functional area or department. Manages a group of professionals (typically skilled exempt and non-exempt level employees) who have responsibility for operations and project outcomes. Provides direct and indirect supervision of teams. Contributes to project reviews and approves detailed designs and cost estimates for projects. Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements. Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Makes hiring and compensation recommendations. May get input from Senior Management/Executive Management.

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

• Bachelor’s degree or equivalent combination of education and experience
• 5-7 years of directly related experience
• 3-5 years demonstrated experience in a supervisory or management role
• Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

Successful track record designing, developing, and executing complex projects in area of functional expertise. Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships. Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics. Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration. Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met. Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively. Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business. High level of business acumen, strategic agility, ability to develop others, and influence change.

Pay Range

Pay Range: $77,250 - $102,975 annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

• medical
• dental
• vision
• 401k
• PTO/paid sick leave
• employee stock purchase plan

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