Senior Default Loan Servicing Specialist

First American; United States; Remote; USD 39,000 - 51,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

PTO

Job summary

First American is hiring for a Loss Analysis specialist to reconcile loan balances, REO funds, and claim payments. You will ensure accuracy in loss analyses, adhere to investor guidelines, and support client inquiries with precise information.

The role requires extensive experience in loss analysis and corporate advances within a mortgage default environment, with strong attention to detail and excellent communication skills. Office-based position offering comprehensive benefits.

Qualifications

• High school diploma or equivalent is required.
• Experience in loss analysis and corporate advances is essential.
• GSE and Government experience is a must.
• Strong attention to detail and ability to follow procedures.

Responsibilities

• Complete balance reconciliation between outstanding balances and REO/claim funds.
• Complete loss analysis within SLA.
• Refer files for supplemental claims as required.
• Act as a team resource and subject matter expert.
• Respond to client questions pertaining to loss analysis activity.
• Complete default step codes and tasking.

Skills

Loss analysis

Corporate advances

Attention to detail

Policy adherence

Communication skills

GSE experience

MSP

LoanSphere

Windows

Excel

Outlook

Education

High School diploma

College preferred

Tools

MSP

LoanSphere

Windows

MS Word

Excel

Microsoft Outlook

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Complete preliminary and final loan balance loss analysis reconciliation at loan liquidation.
Ensure all REO and claim funds received are reconciled to the outstanding balances on the loan per investor guidelines.

Essential Functions

• Complete balance reconciliation between the outstanding balances and REO/claim funds received.
• Complete all loss analysis within the required SLA
• Refer files for supplemental claims as required
• Act as a team resource and subject matter expert
• Respond to client questions pertaining to loss analysis activity as required
• Complete default step codes and tasking

Knowledge and Skills/Technology Used

• Loss analysis or corporate advance experience
• Understanding of corporate advances, escrow, principal and interest transactions
• Ability to understand and execute policy and procedures
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• Working knowledge of fundamental concepts, practices and procedures of investor default guidelines.
• Working knowledge of mortgage liquidation processes
• Good verbal and written communication skills
• GSE and Government experience a must
• MSP and LoanSphere experience a must
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred

What you’ll bring

• High School diploma or equivalent
• College preferred but not required
• Equivalent experience
• Minimum 10 years of direct Loss Analysis experience
• 10+ years of corporate advance experience
• 10+ years in a mortgage default environment

Pay Range: $28.09 - $37.44 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job‑related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.