Senior Training Specialist - HNAS

Highmark Health; United States; Remote; USD 50,000 - 92,000; Full time

Job summary

An established industry player is seeking a dynamic training professional to deliver complex training courses and workshops aimed at workforce development. This role involves creating and updating course materials, managing classroom dynamics, and ensuring effective learning outcomes. The ideal candidate will have a strong background in education or training, with excellent communication and interpersonal skills. Join a collaborative environment that emphasizes growth and making a significant impact on employee health benefits. If you are passionate about training and development, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in education, training, or related fields.
• Strong knowledge of adult learning concepts and training delivery.

Responsibilities

• Deliver training on business processes and systems to staff.
• Conduct workshops and provide feedback to learners.
• Mentor and coach new hires to address performance gaps.

Skills

Interpersonal relationship management

Conflict resolution

Problem-solving

Multitasking

Knowledge of adult learning concepts

Training delivery techniques

Education

High School Diploma / GED

Bachelor's degree in Education or Training

Job description

Company :

Highmark Health

Job Description :

JOB SUMMARY

This role delivers highly complex training courses and workshops to support workforce development, technology, and proprietary business systems. It involves updating or creating course materials to reflect changes in processes or systems and managing the classroom effectively to ensure learning outcomes.

HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization committed to creating remarkable health experiences. Our culture emphasizes growth, collaboration, and making a significant impact for those we serve.

This role requires experience in claims and TPA (Third Party Administrative) operations.

ESSENTIAL RESPONSIBILITIES

1. Display excellent verbal and written communication skills.
2. Train new hire classes, which may last 6-12 weeks.
3. Deliver training on topics such as business processes, systems, orientation, and boot camps to all staff levels.
4. Conduct workshops and provide feedback to learners on their progress.
5. Provide regular feedback and status reports to management.
6. Mentor and coach to address performance gaps, especially for new hires applying processes.
7. Deliver train-the-trainer sessions and coach less experienced trainers.
8. Prepare for and deliver training using existing lesson plans.
9. Use adult learning techniques and appropriate training tools and terminology.
10. Adapt presentation styles to meet learner needs.
11. Practice effective classroom management techniques.
12. Address questions and provide both positive and constructive feedback.
13. Present training via classroom, virtual, or webinar formats.
14. Update and modify existing training materials, ensuring they are current and free of PHI.
15. Support or lead training-related projects and create assessment surveys.
16. Analyze evaluation results and gather subject matter research.
17. Create reports, contribute to SOWs and contracts, and act as SME in learning interventions.
18. Perform other duties as assigned.

QUALIFICATIONS

Minimum:

• High School Diploma / GED
• 3-5 years of experience in education, training, or related business fields

Preferred:

• Bachelor's degree in Education or Training

Skills

• Strong interpersonal relationship management, conflict resolution, problem-solving, and multitasking skills
• Knowledge of adult learning concepts and training delivery techniques
• Basic decision-making abilities

SCOPE OF RESPONSIBILITY

This role does not supervise or manage other employees.

WORK ENVIRONMENT

Travel is required.

Disclaimer

The job description provides a general overview and may not include all duties, responsibilities, or qualifications.

Compliance

This position adheres to ethical, legal, and behavioral standards, including HIPAA compliance and data security policies. Employees must follow the company's Code of Business Conduct and applicable laws.

Compensation

Pay Range Minimum: $50,200.00

Pay Range Maximum: $91,200.00

Base pay depends on qualifications, experience, internal equity, market, and business considerations. The salary range does not account for geographic differences.

Equal Opportunity

Highmark Health prohibits discrimination based on protected veteran or disability status and other protected categories. For accessibility or accommodation requests, contact HR Services Online at [e-mail].