Sr. Customer Support/ Account Manager

Vaco by Highspring; Indianapolis (IN); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Highspring LLC (d/b/a Vaco by Highspring) is seeking a Sr. Customer Support Specialist/Account Manager in the Northwest side of Indianapolis. The role combines customer relationship management with order oversight, pricing, and issue resolution across major national accounts.

Expect a collaborative team culture, direct hire, and a 4-day in-office schedule with 1 flexible remote day. You will enter orders in ERP, coordinate with cross-functional teams, and monitor rebates while driving process

Qualifications

• Bachelor's degree is preferred.
• 3-5 years of customer service experience; account management or B2B sales-adjacent experience is required.
• Must have 3+ years of experience working with an ERP system.
• Manufacturing or industry-specific background preferred.
• Strong computer and analytical skills (Microsoft Word and Excel).
• Excellent verbal and written communication skills.
• Ability to work under pressure, meet deadlines, and maintain a positive, solutions-oriented attitude.
• A collaborative team player who proactively supports group goals.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day communication on orders, pricing, and quality issues.
• Accurately enter and manage customer orders in the ERP system, including order changes and related internal coordination.
• Troubleshoot customer complaints from initial contact through full resolution.
• Gather and relay key account information to support sound business decisions.
• Partner cross-functionally with accounting, credit, transportation, planning, and IT to resolve issues.
• Monitor rebate/amortization terms and coordinate with AR on collections and unadjusted items.
• Proactively identify process improvements and bring ideas to your supervisor.
• Use creative, out-of-the-box thinking to meet customer needs.
• Follow safety protocols when visiting manufacturing/bottling sites.

Skills

Customer service

Account management

Communication

Team collaboration

Analytical skills

Education

Bachelor's degree preferred

Tools

ERP system

MS Excel

MS Word

Job description

Sr. Customer Support Specialist/ Account Manager

Location: Northwest side of Indianapolis, IN (in-office 4 days/week, 1 flexible remote day)

Compensation: $70,000-$80,000

Type: Direct Hire | Monday-Friday, standard 40-hour week

About the Opportunity

A growing manufacturing organization with a national customer base is expanding its customer support team following the acquisition of two new production locations. This is a high-visibility, relationship-driven role supporting major national accounts (think large beverage and consumer brands) - the kind of position where your ability to build trust with a customer directly impacts the business.

You'll join a strong, positive team culture under a manager known for developing her people and setting them up to succeed from day one.

What You’ll Do

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day communication on orders, pricing, and quality issues
• Accurately enter and manage customer orders in the ERP system, including order changes and related internal coordination
• Troubleshoot customer complaints from initial contact through full resolution
• Gather and relay key account information (volume trends, forecasting input, credit checks) to support sound business decisions
• Partner cross-functionally with accounting, credit, transportation, planning, and IT to resolve issues
• Monitor rebate/amortization terms and coordinate with AR on collections and unadjusted items
• Proactively identify process improvements and bring ideas to your supervisor
• Use creative, out-of-the-box thinking to meet customer needs
• Follow safety protocols (PPE) when visiting manufacturing/bottling sites

What We’re Looking For

• Bachelor's degree is preferred
• 3-5 years of customer service experience; account management or B2B sales-adjacent experience is required
• Must have 3+ years of experience working with an ERP system
• Manufacturing or industry-specific background preferred
• Strong computer and analytical skills (Microsoft Word and Excel)
• Excellent verbal and written communication skills
• Ability to work under pressure, meet deadlines, and maintain a positive, solutions-oriented attitude
• A collaborative team player who proactively supports group goals

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement benefits).

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.