Director of Workplace Operations & Facilities

Vaco by Highspring; Columbus (OH); On-site; USD 130,000 - 180,000; Full time

Job summary

Vaco by Highspring, a well-established professional services firm in Columbus, seeks a Director of Workplace Operations & Facilities to oversee facilities, administrative operations, and workplace services across multiple offices.

The leader will evaluate current processes, identify opportunities to improve efficiency, and ensure support functions deliver a consistent, high-quality experience for employees, clients, and visitors. Experience leading teams across locations is essential.

Qualifications

• Significant experience leading facilities, workplace services, administrative operations, or business support functions within a multi-office organization.
• Experience managing managers and developing teams across multiple operational functions.
• Demonstrated success improving operational structures, workflows, and service delivery.
• Experience overseeing facilities operations, workplace projects, vendor relationships, and related budgets.
• Ability to balance strategic planning with hands-on operational leadership and problem-solving.
• Experience managing budgets, contracts, and resource allocation.
• Excellent communication and relationship-building skills with senior leadership across the organization.

Responsibilities

• Oversee facilities and workplace operations across multiple offices, ensuring spaces are well-maintained and aligned with organizational needs.
• Lead administrative and support functions, including reception, hospitality, document production, and general business services.
• Manage facilities-related projects, office improvements, vendor relationships, and workplace service initiatives.
• Evaluate existing operational structures, staffing models, and workflows to identify opportunities for efficiency and service quality.
• Develop and implement consistent service standards, policies, and procedures across locations.
• Lead, coach, and develop managers and support staff, establishing clear expectations and accountability.
• Partner with organizational leadership to assess workplace needs, resolve operational challenges, and support business priorities.
• Oversee budgets, vendor contracts, expenses, and resource allocation for assigned operational functions.
• Lead process improvement and change management initiatives, ensuring effective implementation across offices.
• Monitor service delivery and operational performance, using feedback and performance measures to guide improvements.
• Foster a collaborative, service-oriented culture focused on responsiveness and professionalism.

Skills

Facility leadership

Multi-office management

Process improvement

Vendor management

Budget management

Team development

Stakeholder communication

Job description

A well-established professional services organization in Columbus is seeking a Director of Workplace Operations & Facilities to oversee facilities, administrative operations, and workplace services across multiple offices.

This leader will evaluate existing processes, identify opportunities to improve efficiency, and ensure support functions deliver a consistent, high-quality experience for employees, clients, and visitors. The ideal candidate brings experience leading teams across multiple locations and enjoys improving how an organization operates.

Responsibilities

• Oversee facilities and workplace operations across multiple offices, ensuring spaces are well-maintained, functional, and aligned with organizational needs.
• Lead administrative and support functions, including reception, hospitality, document production, and general business services.
• Manage facilities-related projects, office improvements, vendor relationships, and workplace service initiatives.
• Evaluate existing operational structures, staffing models, and workflows to identify opportunities for greater efficiency and service quality.
• Develop and implement consistent service standards, policies, and procedures across locations.
• Lead, coach, and develop managers and support staff, establishing clear expectations and promoting accountability.
• Partner with organizational leadership to assess workplace needs, resolve operational challenges, and support business priorities.
• Oversee budgets, vendor contracts, expenses, and resource allocation for assigned operational functions.
• Lead process improvement and change management initiatives, ensuring effective implementation across offices.
• Monitor service delivery and operational performance, using feedback and performance measures to guide improvements.
• Foster a collaborative, service-oriented culture focused on responsiveness, professionalism, and continuous improvement.
• Travel monthly to other offices to support teams, oversee projects, and assess operational needs.

Qualifications

• Significant experience leading facilities, workplace services, administrative operations, or business support functions within a multi-office organization.
• Previous experience managing managers and developing teams across multiple operational functions.
• Demonstrated success improving operational structures, workflows, and service delivery.
• Experience overseeing facilities operations, workplace projects, vendor relationships, and related budgets.
• Ability to balance strategic planning with hands-on operational leadership and problem-solving.
• Experience managing budgets, contracts, and resource allocation.
• Excellent communication and relationship-building skills with the ability to collaborate effectively with senior leadership and employees across the organization.
• Sound judgment and organizational skills with the ability to manage competing priorities across multiple locations.
• Background in professional services or another service-oriented, multi-location environment preferred.
• Willingness to travel monthly to support office operations and organizational initiatives.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).