Sr. Customer Service Supervisor

Littelfuse; Chicago (IL); On-site; USD 60,000 - 95,000; Full time

Job summary

Join a forward-thinking company as a Sr. Customer Service Supervisor, where you will lead a dynamic team dedicated to providing exceptional service to OEM customers. In this pivotal role, you will develop strategies to enhance customer satisfaction and streamline communication processes. With a focus on building inside-sales capabilities, you will identify cross-selling opportunities and drive market engagement. This position offers a unique chance to shape customer interactions and contribute to a sustainable future through innovative electronic solutions. Be part of a team that values growth, development, and making a meaningful impact.

Benefits

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

$850 Lifestyle Spending Account

Tuition reimbursement

Lean Six Sigma certification opportunities

Life and disability insurance options

Qualifications

• 5-7 years of experience in customer service management.
• Deep knowledge of customer service functions and OEM customers.

Responsibilities

• Lead a team of customer service associates to ensure satisfaction.
• Build inside-sales capabilities and support OEM team with targets.

Skills

Customer Service Management

Analytical Skills

Communication Skills

ERP Systems (SAP)

MS Office

Education

Bachelor's Degree

Tools

SAP

MS Office

Job description

Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

Reporting to the Senior OEM Sales Manager, the Sr. Customer Service Supervisor is responsible for leading a team of customer service associates, developing strategies to provide timely, efficient, and accurate communications, and ensuring industry-leading customer satisfaction and ease of business with OEM customers.

About Your Role:

• Coaches and manages the daily work activities and may have accountability for the performance of the team. (50%)

• Build Inside-Sales capabilities to identify cross-selling opportunities, new customers, warm-up leads, and support OEM team with market & customer targets. Build forecasting and forecasting follow-up tools and procedures. (40%)

• Sales and Marketing: Distribute product announcements and email blasts; relay customer feedback on pricing, promotions, products, and availability. (10%)

• Other duties as assigned.

About You:

Education:

• Bachelor or university degree

Experience:

• Five to seven years of experience

• Experience working with global original-equipmentl manufacturing (OEM) customers

• Management experience

• Deep knowledge of customer service function

• Advanced knowledge in MS Office

• Strong analytical skills

• Strong communication skills

• Detailed experience with ERP systems, especially SAP.

Littelfuse is an equal opportunity employer committed to empowering every associate to make a difference — everywhere, every day.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision coverage

• 401(k) with company match and annual contribution

• Paid time off and 11 holidays

• $850 Lifestyle Spending Account

• Tuition reimbursement (up to $20,000)

• Lean Six Sigma certification and career development opportunities

• Life, disability, and voluntary insurance options.

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Salary Range:

The salary offered will vary depending on your location, job-related skills, knowledge, and experience.