Sr. Customer Service Representative

Adecco US, Inc.; Tampa (FL); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Weekly paycheck

Dedicated Onboarding Specialist &

Job summary

Adecco US, Inc. is assisting a local client in Tampa, FL to recruit a Sr. Customer Service Representative.

This role supports account opening, onboarding, maintenance, and brokerage account servicing within a hybrid schedule and a professional banking/financial services environment. You will handle first-contact resolutions, process routine transactions, collaborate with branch offices and centers, and ensure compliance while delivering client-centric service.

Qualifications

• Minimum of 1 year of customer service, banking, financial services, operations, or account maintenance experience preferred.
• Strong verbal and written communication skills with the ability to provide client-centric solutions and support internal and external customers.
• Proven decision-making abilities, risk management skills, and a demonstrated track record of delivering results for clients.
• Excellent organizational, teamwork, and multitasking skills; quick learner who can work independently and adapt to changing priorities.
• Must be able to work a hybrid schedule with a minimum of three days onsite per week in Tampa, FL.
• Candidates must be authorized to work in the United States and not require current or future sponsorship.

Responsibilities

• Provide first-contact resolution for account opening, client onboarding, account maintenance, and brokerage account support while delivering exceptional customer service.
• Process routine operational transactions including new account setup, data entry, documentation review, and account maintenance activities.
• Partner with Client Associates, Branch offices, contact centers, and participants to ensure timely and accurate account servicing.
• Ensure compliance with regulatory requirements and company policies while identifying risks and supporting operational excellence.

Skills

Customer service

Communication

Decision making

Risk management

Organizational skills

Teamwork

Job description

Adecco is assisting a local client recruiting for Sr. Customer Service Representative opportunities in Tampa, FL. This is an excellent opportunity to join a winning culture and get your foot in the door with a leading financial services organization that values client service excellence, professional growth, and operational integrity. If Sr. Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below,

Responsibilities for a Sr. Customer Service Representative include but are not limited to:

• Provide first-contact resolution for account opening, client onboarding, account maintenance, and brokerage account support while delivering exceptional customer service.

• Process routine operational transactions including new account setup, data entry, documentation review, and account maintenance activities.

• Partner with Client Associates, Branch offices, contact centers, and participants to ensure timely and accurate account servicing.

• Ensure compliance with regulatory requirements and company policies while identifying risks and supporting operational excellence.

Candidates for Sr. Customer Service Representative must meet the following requirements to be considered:

• Minimum of 1 year of customer service, banking, financial services, operations, or account maintenance experience preferred.

• Strong verbal and written communication skills with the ability to provide client-centric solutions and support internal and external customers.

• Proven decision-making abilities, risk management skills, and a demonstrated track record of delivering results for clients.

• Excellent organizational, teamwork, and multitasking skills; quick learner who can work independently and adapt to changing priorities.

• Must be able to work a hybrid schedule with a minimum of three days onsite per week in Tampa, FL.

• Candidates must be authorized to work in the United States and not require current or future sponsorship.

What's in this Sr. Customer Service Representative position for you?

• Pay: $22.12 per hour

• Shift: Monday - Friday, 8:00 AM - 5:00 PM

• Assignment Length: 6-Month Assignment

• Location: Hybrid in Tampa, FL (minimum 3 days onsite per week)

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter

• Access to Adecco's Aspire Academy (https://www.adecco.com/en-us/employers/about-us/programs-partnerships/aspire-academy) with thousands of free upskilling courses

This Sr. Customer Service Representative position is being recruited for by one of our Centralized Delivery Teams and not your local Branch. For instant consideration for this Sr. Customer Service Representative position and other opportunities with Adecco in Tampa, FL,

Pay Details: $22.12 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.