Senior Customer Service Representative

Motion; Tempe (AZ); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Motion Industries in Tempe, AZ is seeking a Senior Customer Service Representative to respond to complex customer inquiries, quote products, and process orders. Under limited supervision, you will leverage deep knowledge of our products and services to ensure customer needs are accurately identified and met.

You will build relationships, coach junior staff, and work with cross-functional teams to move orders, manage inventory, and optimize service quality.

Qualifications

• High school diploma or GED and five or more years of related experience.
• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.

Responsibilities

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating the sale price and purchase price within certain parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Expedites backorders and prepares orders for shipment.

Skills

Reliability

Attention to detail

Communication

Time management

Multi-tasking

Negotiation

Product knowledge

Computer skills

Education

High school diploma or GED

Job description

## Senior Customer Service RepresentativeApply: On-Site: Tempe, AZ, USA: Full time: Posted Today: R26\\_0000033041**SUMMARY:**Under limited supervision, the Senior Customer Service Representative responds tocustomer inquires and places customer orders to ensure customer expectations areaccurately determined and met. This role has in-depth knowledge of the company'sproducts and services. The Senior Customer Service Representative develops andbroadens relationships with customers to fully understand needs and wants. This roleprovides guidance and advice to less experienced Customer Service Representatives.**JOB DUTIES*** Responds to complex customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May be assigned to one customer.* Provides coaching, guidance, and direction to less experienced Customer Service Representatives.* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* May be responsible for quality and/or safety in the branch.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Excellent computer skills.* Excellent negotiation skills.* Strong product knowledge.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY**: No Supervisory Responsibility**BUDGET RESPONSIBILITY**: No