Sr. Customer Care Professional

Jobgether; Texas; Remote; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health coverage

HSA/FSA options

Tuition reimbursement

Paid time off

Job summary

Jobgether is seeking a customer-focused professional to support third-party liability and subrogation inquiries in a fast-paced, technology-driven setting. You will interview customers, gather information, resolve issues, and document each case across multiple systems.

This role offers remote flexibility for eligible U.S. states. You will collaborate with internal teams, protect sensitive data, and strive for high service levels while supporting recovery efforts and continuous improvement.

Qualifications

• Minimum one year of customer service experience with issue resolution.
• Experience using Windows-based applications and computer systems.
• Authorized to work in the United States.
• Residence in Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan at hire.
• Full-time availability, Monday–Friday, 10:30 a.m.–7:00 p.m. Central Time.
• Ability to learn new systems quickly and navigate multiple applications.

Responsibilities

• Handle inbound and outbound customer inquiries about third-party liability and subrogation.
• Conduct professional interviews to collect and verify information.
• Assess needs, research inquiries, resolve issues, and determine next steps.
• Navigate multiple applications while updating case information.
• Maintain accurate records of all customer interactions.
• Protect sensitive information and comply with HIPAA and policies.
• Meet productivity and quality targets.
• Collaborate with internal teams to address concerns and support recovery.
• Identify process improvements and share feedback with leadership.
• Provide guidance or mentoring to less experienced colleagues.

Skills

Customer service

Issue resolution

Verbal communication

Written communication

Time management

Attention to detail

Team collaboration

HIPAA compliance

Education

High school diploma or GED

Tools

Windows-based systems

Job description

Join a customer-focused team dedicated to improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. In this role, you will serve as a primary point of contact, supporting customers with questions related to third-party liability and subrogation. You will conduct professional interviews, gather and verify information, resolve concerns, and maintain accurate case documentation. Working in a fast-paced, technology-driven environment, you will use multiple systems to deliver efficient, high-quality service. This opportunity is ideal for a resourceful communicator who enjoys problem-solving, collaboration, and continuous learning. The position offers remote flexibility for candidates residing in eligible U.S. states.

Accountabilities

• Handle inbound and outbound customer inquiries related to potential third-party liability and subrogation matters.
• Conduct professional customer interviews to collect, verify, and document information about accidents, injuries, insurance coverage, and related claims.
• Assess customer needs, research inquiries, resolve issues, and determine appropriate next steps in accordance with established procedures.
• Navigate multiple computer applications simultaneously while communicating with customers and updating case information.
• Maintain complete, accurate, and timely records of all customer interactions.
• Protect sensitive information and comply with HIPAA requirements, applicable privacy regulations, and internal policies.
• Meet established productivity, service quality, attendance, and schedule adherence targets.
• Collaborate with internal teams and business partners to address customer concerns and support recovery initiatives.
• Identify opportunities to improve processes and customer experiences, sharing constructive feedback with leadership.
• Provide guidance, training, or mentoring to less experienced colleagues when needed.

Requirements

• High school diploma or GED equivalent.
• At least one year of customer service experience involving issue resolution, or one year of office experience using telephone and computer systems as primary work tools.
• Current authorization to work in the United States.
• Residence in Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan at the time of hire and throughout employment.
• Availability to work full-time, Monday through Friday, from 10:30 a.m. to 7:00 p.m. Central Time .
• Proficiency with Windows-based applications and the ability to learn new systems and technologies quickly.
• Ability to navigate multiple applications while speaking with customers.
• Strong verbal and written communication skills, with a professional and customer-focused approach.
• Demonstrated relationship-building, critical-thinking, and problem-resolution abilities.
• Strong attention to detail, organizational skills, and the ability to manage competing priorities in a fast-paced, team-oriented environment.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Wellness programs and resources to support healthy living.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Tuition reimbursement opportunities to support professional development.
• Paid time off to recharge and maintain work-life balance.
• Paid holidays and sick time.
• Leave options to support important life events.
• Life and disability insurance.
• Optional supplemental coverage, including critical illness, accident, hospital indemnity, legal services, and identity protection.
• Employee Assistance Program (EAP), providing free and confidential counseling and support.
• Remote work flexibility for eligible positions.
• Flexible scheduling opportunities in select roles.