Sr. Customer Care Professional

Jobgether; Pennsylvania; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

HSA & FSA options

Tuition reimbursement

Paid time off

Paid holidays & sick time

Life and disability insurance

EAP and confidential counseling

Remote work flexibility

Job summary

Jobgether is seeking a customer-focused specialist to support insurance-related inquiries. You will conduct professional interviews, verify information, and resolve concerns while using multiple systems in a fast-paced environment.

The role offers remote flexibility for eligible U.S. states, with emphasis on accuracy, HIPAA compliance, and collaborative problem-solving within a supportive team.

Qualifications

• 1+ year of customer service or office experience with phone/computer tools.
• Residence in GA, FL, PA, KY, TX, WI, or MI at hire and during employment.
• Full-time availability, Mon–Fri, 10:30 AM–7:00 PM Central Time.
• Strong verbal and written communication; professional, customer-focused.

Responsibilities

• Handle inbound and outbound inquiries related to third-party liability and subrogation.
• Interview customers to collect, verify, and document information on accidents, injuries, and claims.
• Assess needs, research inquiries, resolve issues, and determine next steps per procedures.
• Navigate multiple applications while communicating with customers and updating case info.
• Maintain complete, accurate, timely records of all interactions.
• Protect sensitive information and comply with HIPAA and privacy policies.
• Meet productivity, quality, attendance, and schedule targets.
• Collaborate with internal teams to address concerns and support recovery initiatives.
• Identify process improvements and share feedback with leadership.
• Provide guidance or mentoring to less experienced colleagues when needed.

Skills

Customer service

Issue resolution

Verbal communication

Written communication

Time management

Attention to detail

Problem-solving

Team collaboration

Education

High school diploma or GED

Tools

Windows-based applications

Job description

Join a customer-focused team dedicated to improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. In this role, you will serve as a primary point of contact, supporting customers with questions related to third-party liability and subrogation. You will conduct professional interviews, gather and verify information, resolve concerns, and maintain accurate case documentation. Working in a fast-paced, technology-driven environment, you will use multiple systems to deliver efficient, high-quality service. This opportunity is ideal for a resourceful communicator who enjoys problem-solving, collaboration, and continuous learning. The position offers remote flexibility for candidates residing in eligible U.S. states.

Accountabilities

• Handle inbound and outbound customer inquiries related to potential third-party liability and subrogation matters.
• Conduct professional customer interviews to collect, verify, and document information about accidents, injuries, insurance coverage, and related claims.
• Assess customer needs, research inquiries, resolve issues, and determine appropriate next steps in accordance with established procedures.
• Navigate multiple computer applications simultaneously while communicating with customers and updating case information.
• Maintain complete, accurate, and timely records of all customer interactions.
• Protect sensitive information and comply with HIPAA requirements, applicable privacy regulations, and internal policies.
• Meet established productivity, service quality, attendance, and schedule adherence targets.
• Collaborate with internal teams and business partners to address customer concerns and support recovery initiatives.
• Identify opportunities to improve processes and customer experiences, sharing constructive feedback with leadership.
• Provide guidance, training, or mentoring to less experienced colleagues when needed.

Requirements

• High school diploma or GED equivalent.
• At least one year of customer service experience involving issue resolution, or one year of office experience using telephone and computer systems as primary work tools.
• Current authorization to work in the United States.
• Residence in Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan at the time of hire and throughout employment.
• Availability to work full-time, Monday through Friday, from 10:30 a.m. to 7:00 p.m. Central Time .
• Proficiency with Windows-based applications and the ability to learn new systems and technologies quickly.
• Ability to navigate multiple applications while speaking with customers.
• Strong verbal and written communication skills, with a professional and customer-focused approach.
• Demonstrated relationship-building, critical-thinking, and problem-resolution abilities.
• Strong attention to detail, organizational skills, and the ability to manage competing priorities in a fast-paced, team-oriented environment.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Wellness programs and resources to support healthy living.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Tuition reimbursement opportunities to support professional development.
• Paid time off to recharge and maintain work-life balance.
• Paid holidays and sick time.
• Leave options to support important life events.
• Life and disability insurance.
• Optional supplemental coverage, including critical illness, accident, hospital indemnity, legal services, and identity protection.
• Employee Assistance Program (EAP), providing free and confidential counseling and support.
• Remote work flexibility for eligible positions.
• Flexible scheduling opportunities in select roles.