Sr. Customer Care Professional

Jobgether; Kentucky; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and eye

Remote work flexibility

Tuition reimbursement

Paid time off

Life and disability insurance

EAP and confidential counseling

Flexible scheduling

Job summary

Jobgether is seeking a client-focused healthcare customer service specialist to assist with third-party liability and subrogation inquiries. You will interview customers, verify details, resolve concerns, and document cases across multiple systems.

This role emphasizes problem solving, collaboration, and continuous learning in a fast-paced, remote-friendly environment. Ideal candidates have excellent communication, strong attention to detail, and the ability to manage multiple tasks in a dynamic

Qualifications

• High school diploma or GED required; strong verbal and written communication essential.
• 至少 1 年客户服务经验，具备问题解决能力者优先。
• Ability to learn multiple computer systems and maintain HIPAA-compliant processes.

Responsibilities

• Handle inbound/outbound inquiries related to third-party liability and subrogation.
• Conduct professional interviews to collect and verify accident and claim details.
• Assess needs, research inquiries, resolve issues and guide next steps per procedures.
• Navigate multiple applications while updating case information and communicating with customers.
• Maintain complete, accurate, timely records of all interactions.
• Protect sensitive information; comply with HIPAA and privacy policies.
• Meet productivity, quality, attendance and schedule targets.
• Collaborate with internal teams to address concerns and support recovery efforts.
• Identify process improvements and share feedback with leadership.
• Provide guidance or mentoring to less experienced colleagues when needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Windows

Job description

Join a customer-focused team dedicated to improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. In this role, you will serve as a primary point of contact, supporting customers with questions related to third-party liability and subrogation. You will conduct professional interviews, gather and verify information, resolve concerns, and maintain accurate case documentation. Working in a fast-paced, technology-driven environment, you will use multiple systems to deliver efficient, high-quality service. This opportunity is ideal for a resourceful communicator who enjoys problem-solving, collaboration, and continuous learning. The position offers remote flexibility for candidates residing in eligible U.S. states.

Accountabilities

• Handle inbound and outbound customer inquiries related to potential third-party liability and subrogation matters.
• Conduct professional customer interviews to collect, verify, and document information about accidents, injuries, insurance coverage, and related claims.
• Assess customer needs, research inquiries, resolve issues, and determine appropriate next steps in accordance with established procedures.
• Navigate multiple computer applications simultaneously while communicating with customers and updating case information.
• Maintain complete, accurate, and timely records of all customer interactions.
• Protect sensitive information and comply with HIPAA requirements, applicable privacy regulations, and internal policies.
• Meet established productivity, service quality, attendance, and schedule adherence targets.
• Collaborate with internal teams and business partners to address customer concerns and support recovery initiatives.
• Identify opportunities to improve processes and customer experiences, sharing constructive feedback with leadership.
• Provide guidance, training, or mentoring to less experienced colleagues when needed.

Requirements

• High school diploma or GED equivalent.
• At least one year of customer service experience involving issue resolution, or one year of office experience using telephone and computer systems as primary work tools.
• Current authorization to work in the United States.
• Residence in Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan at the time of hire and throughout employment.
• Availability to work full-time, Monday through Friday, from 10:30 a.m. to 7:00 p.m. Central Time .
• Proficiency with Windows-based applications and the ability to learn new systems and technologies quickly.
• Ability to navigate multiple applications while speaking with customers.
• Strong verbal and written communication skills, with a professional and customer-focused approach.
• Demonstrated relationship-building, critical-thinking, and problem-resolution abilities.
• Strong attention to detail, organizational skills, and the ability to manage competing priorities in a fast-paced, team-oriented environment.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Wellness programs and resources to support healthy living.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Tuition reimbursement opportunities to support professional development.
• Paid time off to recharge and maintain work-life balance.
• Paid holidays and sick time.
• Leave options to support important life events.
• Life and disability insurance.
• Optional supplemental coverage, including critical illness, accident, hospital indemnity, legal services, and identity protection.
• Employee Assistance Program (EAP), providing free and confidential counseling and support.
• Remote work flexibility for eligible positions.
• Flexible scheduling opportunities in select roles.