Sr. Customer Assistance Representative - Norton

Enterprise Holdings; Norton (VA); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Senior (CAR Sr) for our Norton, VA location. This full-time role delivers high-level customer service, handling reservations, rate quotes, inquiries, and support across local branches and airport locations.

Starting pay is $18.25 per hour with a comprehensive benefits package including PTO, rental car discounts, 401(k) with profit sharing, health, life, dental and vision insurance, and ongoing training and development

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without requiring sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum of 1 year customer service or sales experience in a fast paced environment.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years (total points ≤ 8).
• No drug or alcohol related conviction on driving record in the past 3 years.

Responsibilities

• Take incoming calls for reservations, rate quotes, general questions and provide information and resolution for customers and other branches.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide high level customer service in person and over the phone to assess rental needs and meet customers promptly.
• Greet customers in a friendly and timely manner and provide directions or general assistance.
• Assist to assess condition of rental upon return and process returns, check-ins and exit transactions.
• Market the company while assisting customers as needed and communicate rental terms and vehicle features.

Skills

Customer service

Communication

Sales experience

Face-to-face interaction

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support inhome city branches or airport locations.

Opening available at the following branch location: 497 Hawthorne Dr NE, Norton, VA 24273

This is a full time position with a starting rate of pay $18.25 / hour.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

• Monday: 7:30am-5:30pm
• Tuesday: 7:30am-5:30pm
• Wednesday: OFF
• Thursday: 7:30am-5:30pm
• Friday: 7:30am-5:30pm
• Saturday: 8:00am – 12:00pm

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Minimum of 1 year customer service or sales experience in a fast paced environment
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years (Total points on driving record cannot exceed 8 points)
• No drug or alcohol related conviction on driving record in the past 3 years